Background of department/role

Join our newly designed Student and Academic Services (SAS) Directorate at Canterbury Christ Church University and help deliver an outstanding experience for our students and staff. This role sits within the Academic Registry and focuses on supporting the University’s student record system (SITS), a critical component of our academic administration.

An excellent opportunity to provide high-quality support for SITS, ensuring staff across the University have the tools and knowledge they need to deliver exceptional student services.

To be successful in this role, you will be passionate about delivering excellent customer service and providing clear, accurate advice to staff. You will have strong organisational skills, an eye for detail, and the ability to manage multiple priorities in a fast-paced environment.

You will be educated to GCSE level (English and Maths A–C or equivalent) and have experience working within Higher Education. Experience with SITS is essential, and you must be able to demonstrate excellent communication skills and a proactive approach to problem-solving.

Desirable: Experience delivering training to end-users would be advantageous.

How will you work?

We are committed to supporting flexible methods of working wherever possible and this role is:

Flexible and connected (Professional Services) – Campus attendance will vary on a day-to-day basis and across the year but must purposefully align to the needs of our students, staff, and stakeholders. It is expected that there will be a relatively even balance between time spent on and off campus; but in most cases, the work location will be determined by the service required or the tasks/activities being undertaken.

How to apply

Start date for applications: 5th of January 2026
Closing date for applications: 26th of January 2026
Interviews are to be held: February 2026- TBC

If you require further information regarding the post please feel free to contact Armanda Correia Mendes (armanda.correiamendes@canterbury.ac.uk) quoting reference number REQ05936 (strictly no agencies, thank you).

Please note, Canterbury Christ Church University reserves the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work.

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please note that applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.

For more information about this role, please view the job description via the attachments link above.