Your new company
A fantastic opportunity is available for a tech-savy and customer-focussed individual to work as a Customer Service Advisor for a reputable Housing Association in Sevenoaks on a 12 month fixed term contract. This is an excellent opportunity to work closely with the community and offer a best-in-class service to residents. This role offers hybrid working 2 days a week in the office following on from completing a 3 month probation period.
Your new role
As the Customer Service Advisor you will be first point of contact for resident queries, dealing with a high volume of calls and emails that could relate to housing, anti-social behaviour, amongst others. This role will involve working to KPIs and SLAs so individuals need to be target-driven and focussed. This is a multi-channel role involving phone, email, livechat and social media so the ability to multi-task is imperative.
What you'll need to succeed
In order to be successful you must have experience in a call centre/customer service environment within an office where you will have dealt with complaints, ideally worked to KPIs/SLAs and have excellent digital/IT skills. You will need to be ideally be available at relatively short notice as this is a 12 month contract role and be within easy reach of Sevenoaks.
What you'll get in return
In return you will be offered a 12 month fixed term contract paying £29,631 with parking available either in town in the local car park or on a first come first service basis, generous annual leave, 3 days additional over Christmas, hybrid working 2 days in the office and 3 at home (after completion of 3 month probation).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Advertiser: Agency
Reference: 4710747
Posted on: 2025-07-27 07:17:04
Send me Alert for jobs in:
Call Centre - Sevenoaks, Kent
Email Address
Cornerstone Fire & Security Group
25K - 30K Depending on Experience
Hays Specialist Recruitment
Up to £72000.0 per annum + £72,000
Internal Customer Services Account Manager
Cornerstone Fire & Security Group
30k - 35k Subject to Experience
Trainee Recruitment Consultant
Recruitment Solutions South East Ltd
£25K + Commission (OTE £45-50K)
Your new company
A fantastic opportunity is available for a tech-savy and customer-focussed individual to work as a Customer Service Advisor for a reputable Housing Association in Sevenoaks on a 12 month fixed term contract. This is an excellent opportunity to work closely with the community and offer a best-in-class service to residents. This role offers hybrid working 2 days a week in the office following on from completing a 3 month probation period.
Your new role
As the Customer Service Advisor you will be first point of contact for resident queries, dealing with a high volume of calls and emails that could relate to housing, anti-social behaviour, amongst others. This role will involve working to KPIs and SLAs so individuals need to be target-driven and focussed. This is a multi-channel role involving phone, email, livechat and social media so the ability to multi-task is imperative.
What you'll need to succeed
In order to be successful you must have experience in a call centre/customer service environment within an office where you will have dealt with complaints, ideally worked to KPIs/SLAs and have excellent digital/IT skills. You will need to be ideally be available at relatively short notice as this is a 12 month contract role and be within easy reach of Sevenoaks.
What you'll get in return
In return you will be offered a 12 month fixed term contract paying £29,631 with parking available either in town in the local car park or on a first come first service basis, generous annual leave, 3 days additional over Christmas, hybrid working 2 days in the office and 3 at home (after completion of 3 month probation).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Advertiser: Agency
Reference: 4710747
Posted on: 2025-07-27 07:17:04
I want to receive the latest job alerts for:
Call Centre jobs in Sevenoaks, Kent
Cornerstone Fire & Security Group
25K - 30K Depending on Experience
Hays Specialist Recruitment
Up to £72000.0 per annum + £72,000
Internal Customer Services Account Manager
Cornerstone Fire & Security Group
30k - 35k Subject to Experience
Trainee Recruitment Consultant
Recruitment Solutions South East Ltd
£25K + Commission (OTE £45-50K)