Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Fixed Term until August 2026

Background

The Timetabling team are responsible for the management, development, and maintenance of the whole university timetable, and business owners of the timetabling system, Scientia (TechnologyOne). The candidate will be able to work as part of a team within a busy environment to help deliver the full annual academic timetable from data collection to allocating individual student timetables and ongoing maintenance.

The team demonstrates a strong technical understanding of our timetabling system and can work effectively with IT, systems/end/service users and process owners. They also collaborate with stakeholders across the university on the timetabling policies and collection of related systems and tools, being responsible for managing and maintaining them. The team also has responsibility for production of operational reports from timetabling for oversight and assurance of timetabling data quality. The team has responsibility for ensuring the data within the system is understood and effectively utilised by university staff through clear communication about relevant processes, procedures, guidance, and staff / student training.

The Role

This role will work as part of the Timetabling team, reporting to the Timetabling Manager. The role holder will become familiar with timetabling data, room inventory across all campuses, plus associated system(s), contributing to work packages assigned by the Head of Timetabling and Timetabling Manager to meet agreed timeframes and objectives. They will support the Senior Timetabling Officers in their planning of work packages and in solving complex timetabling problems to improve output. The role holder will be responsible for the development of segments of the whole university timetable, and collaborate with internal stakeholders to ensure the timetable supports the learning environment.

The post holder will support the monitoring of timetabling data quality, learning a wide range of interrogation methods, and will support the delivery of training on data quality standards and procedures, promoting their use with stakeholders using the system.  The post holder will support the delivery of training on system tools and system functionality and collaborate with business functions within their team in their development of training on business processes that use the system. The post holder will also engage in development of their technical skills related to data analysis and management.

As part of the customer service ethos this role will log, investigate, and address support calls from across the university related to timetabling via Teams, out online support queue, email and, from time to time, face to face. They will independently investigate issues and proactively escalate those that require more senior/expert support.

Qualified to A-Level, relevant professional qualification, or equivalent experience, this person will be familiar with working with stakeholders from across an organisation. They will be solution-focused, with customer service ethos, and demonstrate a degree of judgement to make recommendations and decisions and find solutions.

How will you work?

We are committed to supporting flexible methods of working wherever possible. Campus attendance will vary on a day-to-day basis and across the year but must purposefully align to the needs of our students, staff, and stakeholders.

It is expected that there will be a relatively even balance between time spent on and off campus; but in most cases the work location will be determined by the service required or the tasks/activities being undertaken.

How to apply

Start date for applications: 10th July 2025
Closing date for applications: 24th July 2025
Interviews are to be held: 31st July 2025

If you require further information regarding the post please feel free to contact Vicki Parker (vicki.parker@canterbury.ac.uk) or Mary Norton (mary.norton@canterbury.ac.uk) (strictly no agencies, thank you) quoting reference number REQ05521.

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.