IMMEDIATE START

Why Join Synergy
Synergy Fire & Security Ltd, established 2020 is striving to be recognised as one of the leading Fire & Security companies in Kent and London. With an ever-growing base of customers and team of engineers, this is an exciting time to join the team and be a part of shaping the future of Synergy.

What you’ll bring:
Synergy are looking for a highly organised individual to focus on delivering admin support, to uphold customer satisfaction and expectations.
To thrive in this role, you should be comfortable in a fast-paced and reactive environment, highly organised and detail orientated, with the ability to ensure adherence to business procedures.

It is essential that candidates have:
• Education level at GCSE/ equivalent or above in English and Maths
• Experience of working independently and with a team
• Ability to complete admin tasks in an accurate and timely fashion
• Proficiency in Outlook, Word and Excel where required.
• Strong interpersonal skills, with the ability to relate well to both clients and staff
• Ability to act with confidentiality, tact and discretion
• Excellent telephone manner and customer service skills

What you’ll achieve:
As Office Administrator, you will:
• Answer the phone – assist customers with admin queries, or forwarding calls and recording accurate messages for colleagues
• Take sales enquiries via phone or email – gathering all required data to set up the customer in CRM software and scheduling initial surveys or jobs.
• Monitor company email inboxes – forward emails to colleagues or answering queries received.
• Assisting the team with deliveries, returns and ordering of equipment.
• Draft, format, and print relevant documentation, photocopying and filing.
• Have frequent interaction with company directors and managers, supporting their requests.

Applications will be reviewed, and you may be invited for an telephone interview. If shortlisted, you may be invited to the office for an in-person interview to come and meet the team.