Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.

Background of department/role

The Department is responsible for developing and maintaining the University estate and facilities services.

The Front of House team have an integral role as being first point of contact and providing a positive and professional first impression to our visitors, students and our staff.

The Role

An excellent opportunity to join our Front of House team within Estates and Facilities. The Front of House Reception team provides a positive and professional first impression to our visitors, students and our staff. This is an engaging role building relationships with various departments across the University to be able to provide up to date information to visitors, students and staff to our university.

The role would suit someone who has confident communication skills and has a welcoming approach. Able to remain calm under pressure and know when to escalate to colleagues, line managers to seek further advice.

As a Front of House receptionist, you will work as part of a team and rotate between locations at Canterbury with an agreed rota to cover the reception desks and switchboard. We are looking for someone with excellent communication skills, confident and presentable. Attention to details written and communication.

You will have GCSE A-C English and Mathematics (or equivalent standard) with experience in a customer service background.

Desirable requirements: NVQ or other equivalent in customer services techniques would also be advantageous.

A uniform will be provided however, the successful candidate will be expected to be presentable and professional at all times.

How will you work?

We are committed to supporting flexible methods of working wherever possible and this role is part-time Monday, Tuesday, Thursday and Friday. We can consider flexibility with lunches and the working pattern. The role in on site (no hybrid working).

(Monday 8.30-14.00, Tuesday, Thursday and Friday 8.30-17.00)

How to apply

Start date for applications: 4th July 2024
Closing date for applications: 11th July 2024
Interviews are to be held 16th July 2024

If you require further information regarding the post please feel free to contact Natalie Phillips, 01227 922947, natalie.phillips@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number JOB REF. REQ05119

Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.

Additional Information

Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU

Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.

Please ensure you include contact details of two employment referees in your application, one of which must be your current/ most recent line manager.

Please note applications must be made online via the University website; details sent directly via email cannot be considered.

Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.