This is a great opportunity to join a leading law firm in Gravesend, who are looking to recruit a permanent Complaints Handler to join my clients operational legal team.
The overall purpose of this role is to be the first point of contact for client complaints. Through investigations and complaint response, this role will be key in listening to customer feedback and reaching positive outcomes.
* Driving the delivery of excellent customer complaint handling, including listening, and proactively investigating customer complaints.
* Writing high quality complaint responses and managing end to end complaint cases
* Identifying trends, areas of improvement and training needs to develop and improve a high-quality service for customers.
* Meet regulatory requirements
Essential
* Complaint handling experience
* Ability to research, investigate and analyse information
* Be confident in writing response letters and emails
* Listening and empathy skills
* Excellent interpersonal and influencing skills
This is a Monday - Friday role with the hours of 9am - 5.30pm
Advertiser: Agency
Reference: SC/CH
Posted on: 2024-06-20 09:54:38
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Administration - Gravesend, Kent
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Complaints Handler/Analyst (Hybrid)
Recruitment Solutions South East Ltd
£28-34000 + benefits(!) +hybrid working
Advanced Healthcare Ltd
‘Competitive salary, consummate with experience’.
Recruitment Solutions South East Ltd
£25-26000 + benefits
This is a great opportunity to join a leading law firm in Gravesend, who are looking to recruit a permanent Complaints Handler to join my clients operational legal team.
The overall purpose of this role is to be the first point of contact for client complaints. Through investigations and complaint response, this role will be key in listening to customer feedback and reaching positive outcomes.
* Driving the delivery of excellent customer complaint handling, including listening, and proactively investigating customer complaints.
* Writing high quality complaint responses and managing end to end complaint cases
* Identifying trends, areas of improvement and training needs to develop and improve a high-quality service for customers.
* Meet regulatory requirements
Essential
* Complaint handling experience
* Ability to research, investigate and analyse information
* Be confident in writing response letters and emails
* Listening and empathy skills
* Excellent interpersonal and influencing skills
This is a Monday - Friday role with the hours of 9am - 5.30pm
Advertiser: Agency
Reference: SC/CH
Posted on: 2024-06-20 09:54:38
I want to receive the latest job alerts for:
Administration jobs in Gravesend, Kent
Complaints Handler/Analyst (Hybrid)
Recruitment Solutions South East Ltd
£28-34000 + benefits(!) +hybrid working
Advanced Healthcare Ltd
‘Competitive salary, consummate with experience’.
Recruitment Solutions South East Ltd
£25-26000 + benefits