*Hot Vacancy, Ready for an Immediate Start!*


Are you… experienced within customer services/complaints resolution, and seek a role with genuine value creation for customers, focusing on delivering positive customer outcomes?

Do you… Want to join a leading employer-of choice, based in their offices near to Tunbridge Wells (accessible easily by train bus and car!), on a hybrid working basis?

Will you… thrive in a role combining customer communication (written, phone and email), investigation and analysis, and implementing compliant resolutions?


If so... this is the role for you!


Chance to join a highly-established company, committed to customer experience and forward-thinking in approach! Supportive and welcoming team – share in a passion for customer outcomes!

Seeking to expand their team, this role is brand new and available now! Become part of a superb company, in a role that will see your input valued, chance to bring strategic ideas and to impact customer experience and learn industry regulation.

Based from their regional offices (great working environment, hybrid working (up to 3 days from home)!!), this is an opportunity to play a crucial role in managing customer experience and driving it forwards across the company.

Day to day, you will be involved with all areas of complaint management from customer interaction and evidence gathering, policy application, identifying and presenting solutions, ensuring fulfilment of regulatory requirement, identifying trends, working cross functionally to implement training and procedure improvement, and producing reports and regulatory liaison!And, much more!

Mon-Fri 37,5 hr week (flexi time!) - based locally! Ideal chance to build work life balance, or migrate your career to the local market

Salary + benefits - appropriate to experience level

Experience from any sector considered albeit complaints handling/management within a regulated sector is preferred- either as part of a customer services role, or as a previous/current job!

Could be a great chance to move away from a call centre role, or to take on a career progression role with more responsibility!

Apply now to be considered, or better, contact Miles Dutton on 01892 540054 to discuss in confidence!