Service Co-ordinator / Scheduler

Sevenoaks

£28,000 - £35,000 per annum + Company Bonus

25 days annual leave per year + Bank Holidays, Private Medical Insurance, Pension, buy additional holiday scheme and Parking!

Culture: Busy reactive company with great 'team spirit'. Modern office.

Working hours: Office Based, Monday - Friday - 8.30-4.30pm

Do you have relevant scheduling / service / co-ordination or engineering experience and looking to work effectively within a small team in a fast paced reactive environment? Can you solve a problem quickly and ensure excellent client relationships? If so..

Working within a small team you will need to have excellent communication skills and will be responsible for the following:

* Reporting to the service manager and assisting in managing a group of 15 engineers.
* Planning the engineer's daily jobs / diaries and booking in planned work in advance.
* Booking in return visits.
* Raising purchase orders.
* Raising quotations
* Raising new contracts.
* Taking calls, logging, and tracking incoming work.
* Customer service and dealing with complaints.
* Updating the database with new contracts, warranties, service visits, breakdowns etc.
* General administration duties

Daily you will manage the works required for jobs. You will speak to clients and deal with enquires; manage the workloads and order parts, schedule work and process time sheets and manage complaints.

You will need to have proven administration and co-ordination skills and be confident on the phone and be able to build rapport with clients; updating them and confirming changes in works/jobs and resolve issues and most importantly think on your feet! Basic IT skills on Word/Excel/Outlook and training on the in house system will be provided.

Immediate interviews await the right candidates, please apply online with your latest CV ASAP.

This role is being managed by Debbie Foster and Katrina Smith; Tunbridge Wells - Office Angels. 01892 614242

debbie.foster@office-angels.com / katrina.smith@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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