Our client specialises in debt recovery and other commercial and corporate services. They are actively seeking a Customer Account Manager to be the first point of contact for their customers who are in financial difficulties.

About the role

* Outbound calls and emailing and sms customers regarding money owed
* Client account management
* Chasing missed payments and resetting direct debits
* Helping customers with Financial Difficulties and treating them fairly
* General office duties photocopying and scanning
* 30-50 calls a day outbound and inbound
* Referring matters for legal action and preparing bundles

About you

* Ability to use all Microsoft packages including excel basic
* Excellent communications skill both oral and written
* Strong phone contact handling skills and active listening
* Customer orientation and ability to adapt and respond effectively
* Some Legal understanding useful

Benefits role offers

* Staff discount scheme
* Attractive bonus package
* Pension Scheme
* Staff Fun days and wellness days
* Training Opportunities

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace, and consider all applications. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.