TITLE: Customer Service / Office Administrator

LOCATION: Medway

HOURS: Monday to Thursday - 8am - 5pm, Friday 8 - 3.30pm. I hour lunch break

SALARY: £22k per annum

ANNUAL LEAVE: 20 days plus bank holidays. Office shut down between Xmas and New Year effectively providing an additional 3 days A/L per year.





Exciting opportunity to join an innovative company based in Medway on a full-time permanent basis working within a friendly and supportive team.

This company puts the customer at the heart of everything they do as demonstrated by their fantastic reviews online, and they are looking for someone who shares their customer-centric approach!

Duties for this exciting role are varied and include:

* Acting as first point of contact for the business
* Providing exceptional customer service to all stakeholders within every encounter
* Dealing with complaints from start to finish ensuring effective resolution
* Offering technical support to customers
* All associated administration including documenting communication and managing customer account information
* Supporting the wider team with overflow of administration tasks as required
* Managing office supplies
* Admin support for the CEO as and when required
* Any other ad hoc duties as required

To be considered for this exciting Customer Service Administrator role you will have/be:

* Some solid customer facing experience within an office-based environment
* A genuine passion for customer service
* A strong work ethic with the desire to go above and beyond for your colleagues
* A positive attitude
* Accountable for your own actions
* Good administrative skills with a meticulous attention to detail
* The ability to pick up IT systems with ease as well as sound knowledge of MS Office
* Great interpersonal skills
* Loyal, reliable and dependable
* Educated to GSCE C Grade and above in Maths and English as a minimum

This Customer Service Administrator will be rewarded with a competitive salary with generous benefits, as well as flexible working and the opportunity to work for a company where hard work is recognised and appreciated. Early finishes on a Friday are a regular treat for this sociable team! You will be able to grow and develop with the business, who are expanding long term and have a bright future ahead!

If you feel you meet the above criteria, please apply online for immediate consideration.



This role is being handled by Samantha Reid, Senior Temporaries Business Support Consultant for Pearson Whiffin Recruitment.

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