Customer Service Administrator
  20k-23k
  Sittingbourne, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Connect Personnel is seeking a Customer Service Administrator on a Temporary to Permanent basis for our Client based in Sittingbourne.

Main purpose of the position:

To receive enquiries, queries, complaints and orders from customers and external sales and process these promptly.

Key Responsibilities:

Handle B2B and B2C orders and order enquiries via EDI, email and telephone
Process orders onto the in-house system, checking prices and sending order acknowledgments
Investigate all queries and complaints, ensuring resolutions within agreed lead times
Capture order and delivery discrepancies. Reporting the data within the business
Liaise with the Finance Team regarding payment and credit note enquiries
Liaise with the Purchasing Team and Production Team regarding product and stock availability
Liaise with the Logistics Team regarding all distribution requirements
Reception cover as and when required

*Must have previous experience in Ecommerce*
* Immediate Start *

Hours of working: Monday to Friday 9am-5pm

Salary: £20,000 to £23,000

If you have the above experience please submit a copy of your CV.


Advertiser: Agency

Reference: 1894

Posted on: 2022-02-24 16:15:42

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Customer Service Administrator
  20k-23k
  Sittingbourne, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Connect Personnel is seeking a Customer Service Administrator on a Temporary to Permanent basis for our Client based in Sittingbourne.

Main purpose of the position:

To receive enquiries, queries, complaints and orders from customers and external sales and process these promptly.

Key Responsibilities:

Handle B2B and B2C orders and order enquiries via EDI, email and telephone
Process orders onto the in-house system, checking prices and sending order acknowledgments
Investigate all queries and complaints, ensuring resolutions within agreed lead times
Capture order and delivery discrepancies. Reporting the data within the business
Liaise with the Finance Team regarding payment and credit note enquiries
Liaise with the Purchasing Team and Production Team regarding product and stock availability
Liaise with the Logistics Team regarding all distribution requirements
Reception cover as and when required

*Must have previous experience in Ecommerce*
* Immediate Start *

Hours of working: Monday to Friday 9am-5pm

Salary: £20,000 to £23,000

If you have the above experience please submit a copy of your CV.


Advertiser: Agency

Reference: 1894

Posted on: 2022-02-24 16:15:42

I want to receive the latest job alerts for:

Call Centre and Administration and Customer Service jobs in Sittingbourne, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Agilisys ltd

  £23,585 Full Time (rising to £25,000 through achieving key milestones)

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