Customer Service Administrator

Connect Personnel is seeking a Customer Service Administrator on a Temporary to Permanent basis for our Client based in Sittingbourne.

Main purpose of the position:

To receive enquiries, queries, complaints and orders from customers and external sales and process these promptly.

Key Responsibilities:

Handle B2B and B2C orders and order enquiries via EDI, email and telephone

Process orders onto the in-house system, checking prices and sending order acknowledgments

Investigate all queries and complaints, ensuring resolutions within agreed lead times

Capture order and delivery discrepancies. Reporting the data within the business

Liaise with the Finance Team regarding payment and credit note enquiries

Liaise with the Purchasing Team and Production Team regarding product and stock availability

Liaise with the Logistics Team regarding all distribution requirements

Reception cover as and when required

*Must have previous experience in Ecommerce*

* Immediate Start *

Hours of working: Monday to Friday 9am-5pm

Salary: £20,000 to £23,000

If you have the above experience please submit a copy of your CV.