Lettings Administrator

  • Salary Band: annual: £18000 - £25000
  • Maidstone, Kent
  • Coles Group Estate Agents

Office Hours: 


Monday to Friday – 9am-5.30pm (with 1 hour for lunch) 

Saturday – 9am-4.00pm (minimum of two Saturdays a month with time in lieu in the week) 





Coles Group was established in the early 1980’s.  It now stands as one of the few truly independent and sole trading agents left in central Kent.  We are a family run company and rely heavily on employing a committed and trustworthy team of staff.  

As a small company Coles Group expects its staff to be willing and able to assist with a variety of duties, as necessary.  You will have your main duties that you are responsible for but as and when needed you will be expected to cover for colleague’s work during busy, holiday or sick times. 

We have a large rental portfolio which means we are looking for someone who is motivated and proactive within their job role.  Full training will be given. 


Skills Required: 


Proficiency with Microsoft Office (Word, Excel, Outlook, and Explorer) is preferential. 

Ability to learn and work with tailored systems (i.e. lettings and estate agency software). 

Excellent communication and customer service skills. 

Must have clean drivers’ licence. 

Good telephone and email manner (polite, helpful always) 


Day-to-Day Duties: 


Administer email enquiries/queries and action accordingly (when required) 

Property Lettings administration

Confirm and arrange viewings

Assist with referencing applicants

Assist with “front office” task - booking in appointments, filing, taking rents, keys, maintenance etc) 

Attend viewing appointments if required 

Carry out tenancy renewals 

Administrate Rent reviews  

Administer utility bills 

Administer annual gas safety’s, EICR’s and EPCs 

Administer with sign ups and preparation of tenancy agreements 

Liaising with tenants/landlords/applicants as necessary to progress deals 

Open and distribute post 

Answering telephones

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