Operations Executive (Maternity Cover)

  • Up to £23,000
  • Kings Hill, Tonbridge and Malling, Kent
  • The Specialist Works

We are looking for a self motivated, driven individual who will be responsible for the successful execution of print media campaigns. You'll oversee order confirmations, delivery of the printed media as well as building and maintaining relationships with our clients and suppliers.

Ideally you'll be an excellent communicator with an ability to problem solve across a number of different projects at a time. Strong customer and client service experience is really beneficial, as is some experience working either in, or closely with, a finance department.

Please note this is a 6 month maternity cover contract. You can be either fully office based, or a mix of office/remote.

Department Purpose

Connections has a long-established heritage in printed media, which gives our clients access to unrivalled expertise, buying power, and value.

Whatever channel works best for their brand and business objectives, inserts & letterbox media can be cleverly woven into their broader marketing plans – delivering new customer acquisitions & improving performance across the board – with the guidance of our specialist team. A team that excels at performance media: inserts, DD, PAM, DM, DR and add effective acquisition channels.

Company Overview

The Specialist Works is an independent media and marketing services agency. With an evidence-based approach, we provide media planning and buying, data science, brand partnerships and creative solutions.

Our independence gives us the freedom to keep challenging the status quo to achieve even better results. Everything we do – from the people we hire to the tools we build – is about future proofing our clients. Our capabilities have been built and shaped by their needs.

Our ‘what’s possible?’ methodology is grounded in curiosity and naturally leads to better solutions. It means, when presented with a challenge, we look beyond the standard answer to see if there’s a better way. It’s a way of thinking that keeps us on our toes and focused on exceeding expectations.

Happy TSW clients are now our greatest advocates. We’ve grown with them – operating in offices across 3 continents by adding innovative, high-impact services at a purposeful pace. We believe in being bold. TSW’s mission is to define and create the agency of choice for high-growth brands worldwide.

We’re people-people:

We’re only as good as our people, so we’re dedicated to finding the best. That’s one reason why we look for PICK values (passionate, inquisitive, caring and knowledgeable) when hiring.

Our culture is flexible, open and collaborative. But don’t take our word for it – we are proud to be placed in the top 5 large companies in Campaign Best Places to Work 2019.

We were also one of 39 agencies to achieve the IPA’s CPD Gold this year. This accreditation demonstrates our investment in the professional development of our employees.

Main Accountabilities:

-Campaign execution for Print, Media and Managed Programme campaigns.

-Order Confirmations: confirm the media orders with media owners as indicated on the media plan.

-Logistics: Obtain associated delivery instructions supplied by the media owners. Manage delivery queries and requests

-Keeping an overview of all active campaigns through to their completion (last delivery is made) and provide updates to Print, Media and Sales teams where required.

-Supporting the managed programmes in our portfolio.

-Capacity management within our database: optioning through to booking.

-Maintain and expand relationships with existing managed programmes.

-Taking ownership of supplier queries (Print, Media and Fulfilment suppliers).

-Managing and submitting SOAs for our clients and suppliers.

-Obtain and provide PO numbers inline with media orders.

-Working with managed programmes to identify short term availability to pass onto the sales team.

-Connections & Finance: keeping financial intervention to a minimum. Managing Finance and client queries, which would include but not exclusive to; deliveries, billing, changes to the schedule, errors. Invoice report tracking > Supply a weekly report to Finance for all orders/campaigns that are (good to go) ready to be billed.

Key Deliverables

-Adding Print/Media orders onto our Finance system, ensuring they are entered accurately and timely.

-Supply sales orders to clients, check and approve the returned confirmations.

-Issuing purchase orders to suppliers, check and approve the returned confirmations.

-Create and supply delivery schedules with associated DI's to our printers and or client's printers for all Print and Media campaigns.

-Logistics: providing delivery details to all our managed programme advertisers.

-Creative approvals: monitoring and supplying media owners with creative for approval, approval of insertion running order within our managed programmes and the signing off of pack proof samples.

-Execution of our managed programmes upon sales orders being finalised.

-Monitoring confirmation of all orders.

-Move orders through the booking stages to final invoicing phase.

-Obtaining the supplier and advertiser PO's.

-Running set finance reports on set dates to align with our forecasts.

-Provide outstanding customer service & understand the client's needs by meeting agreed SLA’S (service level agreements).

-Finance queries to be confirmed within 14 days.

Experience:

-Strong interpersonal skills, to be successful you need to be able to build relationships quickly and use them to your advantage.

-Good communication and interaction with others is essential in this role.

-Proven ability to problem solve; there are any number of ways campaign execution can go wrong, when it does you need the skills, attitude and tenacity to work the problem to an acceptable resolution for us and the client.

-Strong prioritisation and efficient work balance skills, having the ability to manage multiple tasks at once.

-Comfortable working at pace in a fast-moving environment.

-Self-motivated, driven and enthusiastic.

-Process minded, tasks completed quickly, accurately (the right way), efficiently (in the right order) will give you a sense of satisfaction.

-Strong customer and client service experience.

-Previous experience working in a sales or targets/KPI driven and operations environment.

-Meticulous and proud of being so.

-Urgent tasks cannot be missed, important tasks are done before becoming critical.

Technical:

Office 365 Suite. (Strong Excel skills especially useful).

CRM database and order entry (planning and buying) database

Experience working within a Finance Department, more specifically, accounts payable and or accounts receivable.

Benefits

Hungry in the morning? We have you covered. From cereal to fruit, everything you can think of to keep you fuelled for the day! For FREE! Including free soft drinks throughout the week and a beer trolley every Friday at 4pm

Whilst we don't issue extra holiday - you can call in/email and take up to two days holiday without notice(BoB Days).

If a member of staff belongs to a gym, health club or belongs to a fitness class/clubs the company will pay via the pay roll £30.00 per month towards the fees. Our employees health is paramount to us so you will also be entitled to (once out of probation) an eye test as well as an annual health screening.

The company is passionate about developing and growing our people, so we offer and support individuals development throughout the organisation on tailored development programs.

Our Values

Passion. The fuel that gets you out of bed. The urgency to deliver. You just show it and we will know it.

Inquisitiveness. Not working but exploring. Accepting change and seeking it. Listening to others who may or may not be weirder than you are.

Caring. Goodwill in endless motion. Giving 6-star service with a smile. Supporting the decision (even if you lost the vote).

Knowledge. Our specialist way. Playing to your strengths. Knowing when and when not to say – ‘so what!’

And we live them every day #IamPICK

Sound good to you? Then get in touch. We don’t bite.

At TSW our culture, our creativity and our passion is powered by people. People just like you. Diversity and difference drive innovation, not only for us but also for our clients and is at the heart of everything that we do.

TSW is proud to be an equal opportunities employer. We welcome applications from all, regardless of race, gender, disability, religion, sexual orientation or age as we seek to recruit the very best at TSW from a diverse talent pool. If you require flexible working options (as many TSW’rs do) please still get in touch and we’ll be as accommodating as we can.

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