Online Assistant

Our Client are seeking for Reliable Online Retail Assistants, Do you like making people’s lives that little easier? If the answer is YES then you’ll love completing our clients customers’ online orders, and work as one of their Online Assistants. This is a hands-on job where you’ll make things happen at pace. Full Training will be given. You must Adhere to Health & Safety Procedures, and Covid rules and regulations under the government guidelines.

Your responsibilities will be down to you to ensure that every customer order runs as smoothly and easily as possible, whether you’re working behind the scenes or picking the products on the retail floor. From the second our shoppers click the order button on our website, to the moment their shopping is loaded onto our delivery vehicles, you’ll take pride in creating the whole experience that really wow their customers, making sure they keep clicking back to them.

As an Online Assistant your role could be on the retail floor, picking their customers’ orders and taking real care in selecting the best quality produce, as if you were shopping for yourself. Putting each order together, you’ll give customers exactly what they’ve asked for. And if they have sold out of anything, you’ll choose a substitute that’s the closest match to ensure their customers are never disappointed.

Or, you could be placed on their general roles, this is getting experience with the various tech systems our client uses to make sure all their online orders arrive on time and in great condition. You’ll be speaking to customers over the phone, putting the orders through the tills, and even working with their Online Delivery Drivers to load their vehicles so they’re ready for distribution and working in a team environment.

You must take plenty of pride in doing these important roles well. A keen attention to detail and passion for great customer service is really important. You’ll be open to learning how to operate new technology and be comfortable using their handsets on the job. You’ll also need to be comfortable lifting and moving shopping containers weighing up to 15kg, so there is manual handling involved.

If you are interested in this position please attach your CV to apply, you must have the following RTW documents

Passport ID Card (visa docs if held)

Full Birth Certificate

Utility bill Proof of Address

Copy of Ni Number

You must have safety Boots Hi Viz, Black trousers, Black Polo Top.

Call our Kent branch for further information