Your new company A unique opportunity is available for an experienced Head of Customer Service (Voice) is available working for a reputable Housing Association based in the Sevenoaks area. The role will be to lead the strategic direction and delivery of resident involvement and handling of complaints and complex cases across the organisation. This is a permanent role offering hybrid working and wide range of employee benefits. Your new role As Head of Customer Voice, you will lead the delivery of a customer-centric service that focusses on understanding and enhancing the customer journey, while ensuring effective performance of service delivery and providing assurance of achieving high tenant satisfaction across West Kent. You will ensure the customer's voice is at the heart of the organisation, driving strategic decisions and service improvements based on customer insights and feedback. You will also be responsible for leading how we deal with complaints, ensuring we are compliant with the Housing Ombudsman Code, as well as ensuring we learn from our mistakes and improve

Your new company A unique opportunity is available for an experienced Head of Customer Service (Voice) is available working for a reputable Housing Association based in the Sevenoaks area. The role will be to lead the strategic direction and delivery of resident involvement and handling of complaints and complex cases across the organisation. This is a permanent role offering hybrid working and

Your new company A fantastic opportunity is available for a tech-savy and customer-focussed individual to work as a Customer Service Advisor for a reputable Housing Association in Sevenoaks on a 12 month fixed term contract. This is an excellent opportunity to work closely with the community and offer a best-in-class service to residents. This role offers hybrid working 2 days a week in the offi e following on from completing a 3 month probation period. Your new role As the Customer Service Advisor you will be first point of contact for resident queries, dealing with a high volume of calls and emails that could relate to housing, anti-social behaviour, amongst others. This role will involve working to KPIs and SLAs so individuals need to be target-driven and focussed. This is a multi-channel role involving phone, email, livechat and social media so the ability to multi-task is imperative. What you'll need to succeed In order to be successful you must have experience in a call centre/customer service environment within an office where you will have dealt with complaints,

Your new company A fantastic opportunity is available for a tech-savy and customer-focussed individual to work as a Customer Service Advisor for a reputable Housing Association in Sevenoaks on a 12 month fixed term contract. This is an excellent opportunity to work closely with the community and offer a best-in-class service to residents. This role offers hybrid working 2 days a week in the offi