Job Description Summary
Execute the Technical Audit Programme processes, ensuring that all the selected claims are audited thoroughly and appropriately with feedback to the Technical Director and SMT.
Contribute to development of the Technical Audit Programme processes.
Immediately highlight any business risks to the Technical Director and SMT (where appropriate).
Provide the Technical Director, and SMT where appropriate, an assessment of skills gap analysis, and identify ongoing training requirements as the business requires.
Adhere to the FCA Treating Customers Fairly 6 Consumer Outcomes.
Capability, Knowledge and Experience:
5-10 years in an insurance claims handling and / or claims supervisory role, most of which should have been in Motor Claims.
Minimum of 2 years audit experience, to include management of the audit function and at least an element of Motor Claims in the function.
Excellent verbal and written communication skills
Detail-oriented with the ability to identify salient points from claims files
Comprehensive understanding of cradle to grave claims handling, covering:
o Advanced liability
o Credit hire
o CVT awareness
o Personal injury claims (MOJ and non MOJ) up to and including multi-track
o Principles of indemnity
o Requirements under the RTA and Article 75