Travel Consultant

Salary £26,227.50 per annum plus uncapped commission

37.5 hours per week (to include 1 in 3 Saturdays)

Folkestone Hybrid

Our Travel team is growing, and we are looking for passionate, customer-focused Travel Consultants to help our guests plan and book incredible holidays with Saga Holidays.

This is far more than a traditional contact centre role. Every conversation is an opportunity to inspire, guide and build genuine connections with our guests. You’ll take the time to understand what matters most to them, recommend the perfect travel experiences and deliver exceptional service from the very first interaction.

If you are passionate about travel, enjoy speaking with people and thrive in a fast-paced, rewarding environment, this could be the perfect opportunity for you. We are looking for individuals who are naturally engaging, confident communicators and are motivated by delivering outstanding customer experiences while achieving sales success.

Start Date: Monday 13th July 2026

The hours for this role cover the opening hours of 9am-6pm Monday to Friday and the requirement to work 1 Saturday in 3 with the hours of 9am-5pm.

This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have a designated Contact Centre floor for colleagues in our Travel business, allowing us to collaborate and share success as a function.



Main Responsibilities
We take our guests all over the world, whether it’s a once-in-a-lifetime escorted tour, a relaxing beach escape, or an exciting cultural adventure. In this team, you will be taking mostly inbound calls; bookings and general enquiries that could lead to future bookings, amendments, and service calls relating to all things holidays!

Your main responsibilities will be:

• Managing the calls into the contact centre from our guests in a timely and professional manner

• Ensuring a tailored and personable approach for every call. Offering assistance, advice, guidance and always working with patience

• Fully managing the nature of the call, ensuring all actions are made such as general guest service or advice, sales calls, handling complaints and providing timely updates to the guests such as itinerary changes

• Engaging in conversation to help provide recommendations and expertise.

• Fully prioritising a guest-first approach with the tenacity to keep learning on the job

• Handling both sales and service calls and adhering to guest service best practice

• Having a driven mentality to exceed the expectations of the guest



The Ideal Candidate
As a Travel Consultant you will have experience working within a customer service and sales environment.

Whilst experience in the travel sector would be an advantage, we are open to considering candidates with a passion for travel and ability to bring our destinations to life.

You will also need to demonstrate the following skills and experience:

• Have previously worked in a call centre/contact centre environment and be comfortable talking to guests over the phone, demonstrating excellent communication skills

• Keen and able to learn all about our products and relay this to our guests so they are fully aware of our full programme itinerary offering

• Can identify and discover customer needs and wants to help find the right holiday.

• Enjoys working in a fast-paced environment

• Can demonstrate a can-do approach and be flexible when required

• Shows a passion for guest service and a natural enthusiasm for progression opportunities

• Has excellent attention to detail and can demonstrate strong written and verbal skills



Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special