We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health Social Care Service in Tower Hamlets.

£18,316.60 per annum, working 24 hours per week.

Want to feel like you're part of one team? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Within the environment of the Crisis House, the Specialist Support Workers lead the support that enables customers to recover from their period of mental health related crisis.

From start to finish they facilitate person centred planning and access to services that helps customers safely return home.

Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model.More specifically, the post-holder will:

provide intensive support (both practical and emotional) to people undergoing a period of mental health related crisis.
act as a positive influence on customers encouraging responsible behaviour and self-reliance to people in the service.
support people in a way that maximises their self-sufficiency and enables them to live independently on returning to their own homes.

About you:

Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager.
Carry out initial assessments of potential customers and make decisions over access to the Crisis House
Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
Create support / action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis
Provide support and access to relevant services to enable customers to return to their home to continue their recovery & to empower customers to ensure they receive the service and benefits they are entitled to.
Undertake support work in partnership with Tower Hamlet's Home Treatments Team to complement their interventions.
Fully liaise with Mental Health professionals, including psychiatrists, within the Home Treatment team and maintain excellent relationships with them.
To maintain good liaison with the clients' immediate community and family.
To act as a Shift Leader covering a rota consisting of early shifts (8am - 4pm); Late Shifts (2pm - 10pm) and Middle Shifts (10am - 6pm)
Maintain a safe and welcoming living environment at the Crisis House including some domestic duties.

What you'll bring:

Relationships

With key customers (end service users)
Within team and organisation
With external partners and agencies
Organisation

Planning and organising workload
Awareness of policies and procedures
Time and resource management
Team membership

Promote team ethos and values
Positive contribution to team environment
Personal development in team context
Results Orientation

Desirable:

An understanding of care-planning processes and Models of Care within mental health.
Knowledge of group and individual therapy and an understanding of risk management.
Experience of working with vulnerable people who are undergoing a period of crisis.

For our full job description please visit our website
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.