Your new company
A leading accountancy firm that has seen tremendous recent growth.

Your new role
You will be supporting two key projects aimed at improving client payment processes. This role is ideal for someone confident in client communication and experienced in managing Direct Debit transitions.

Project 1: Reinstate old and onboard new Clients on Direct Debit

* Identify clients previously on Direct Debit but currently inactive.
* Contact clients to re-authorize Direct Debit mandates via GoCardless.
* Track progress and ensure timely onboarding.

Project 2: Move Clients on Payment Plans to Direct Debit

* Review all clients currently on manual or non-DD payment plans.
* Communicate benefits and assist clients in switching to Direct Debit.
* Ensure accurate setup and alignment with invoicing schedules.

Key responsibilities

* Contact clients by phone and email to encourage Direct Debit sign-up.
* Guide clients through the GoCardless onboarding process.
* Use CCH and GoCardless to manage and monitor payment requests.
* Maintain accurate records of client communications and DD status.
* Collaborate with internal teams to ensure smooth transitions.
* Provide weekly updates on project progress to the Head of Credit Control.

What you'll need to succeed

* Experience in credit control, collections, or client account management.
* Confident communicator with strong phone and email engagement skills.
* Familiarity with Direct Debit systems (GoCardless experience preferred).
* Proficient in Excel and finance systems (CCH experience a plus).
* Organised, proactive, and results-driven.

What you'll get in return
Hybrid working with the potential to work remotely.
Opportunity to enhance your experience in a leading firm.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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