Job Introduction
Care Navigator

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.

Do you have a passion for patient care and thrive in a fast-paced, people-focused environment? IC24 is looking for a compassionate and efficient Care Navigator to be the welcoming face of our Hastings Primary Care Hub. This is your chance to be at the heart of healthcare – helping people access the right services, supporting clinical teams, and ensuring the highest standards of care.

What You’ll Do

Welcome and register patients professionally and courteously
Direct patients to the appropriate services following NHS guidelines
Answer telephone calls, handle patient queries, and book appointments
Provide vital admin support including data entry, filing, photocopying, and more
Support clinical staff to ensure seamless service delivery
Contribute to clinical governance and quality improvement initiatives

What We’re Looking For

Someone with excellent communication and customer service skills
A team player who’s also confident working independently
Highly organised with strong attention to detail
Comfortable using IT systems and committed to accurate data recording
Flexible and proactive, able to adapt to the needs of the service
A commitment to maintaining patient safety and confidentiality


Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Hastings hub

Hours Available 19 hours per week

What’s in it for you:-

Hourly rate is £12.25 per hour
Enhanced Bank Holiday rates (if appropriate & dependable on role)
Additional annual leave above statutory minimum based on service
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Free membership to our reward and discount platform
Access to Blue Light Card and other NHS Discount Schemes


Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard and two references.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.