Reception Administrator – maternity cover (12 months)

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.

Are you friendly, organised, and passionate about helping people? We’re looking for a Receptionist/Administrator to be the welcoming face of our busy GP practice and a key part of keeping our patient services running smoothly.

What You'll Do:
• Greet and check-in patients with warmth and professionalism
• Book appointments and manage phone/email/face-to-face queries
• Support prescription requests and help maintain patient records
• Handle payments, post, faxes, emails, and other admin tasks
• Keep the reception area and consulting rooms tidy and well-stocked
• Manage patient registrations and assist with online service support
• Work closely with GPs, nurses, hospitals, and community services
• Maintain absolute confidentiality and adhere to data protection laws

This is a varied and rewarding role where no two days are the same. You’ll be on the frontline of patient care, working with a compassionate team that values professionalism, confidentiality, and top-tier service.

What You Bring:
• A calm, courteous, and caring attitude
• Strong communication and IT skills
• Ability to multitask and work efficiently under pressure
• A commitment to confidentiality and data security
• Willingness to support colleagues and cover shifts when needed

Training & Development:
• We’re committed to helping you grow. You’ll receive full training and ongoing support, with opportunities to attend internal and external courses.


Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Herstmonceux Integrative Health Centre – East Sussex
Hours 18 hours per week – Monday & Tuesday 9am-2:30pm, Wednesday 9am-1pm & 1pm-4:30pm

What’s in it for you:-
• Hourly rate £12.25 per hour
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes


Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory standard DBS disclosure and two references.

We celebrate brave ideas and brave people.
careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.