Head of Physical Passenger Experience

Completed applications must be received no later than midnight on Friday 17th May.

Job ID 10453
Location Folkestone, United Kingdom
Company Eurotunnel Services Limited
Department Commercial
Job type Full-Time, Permanent
Salary Circa. £70K+, plus benefits.

The Role
As the Head of Physical Passenger Experience, you will be pivotal in shaping the company’s ambitious Passenger Experience strategy by improving current business practices to drive continual improvement.
Ultimately this will help us deliver a market-leading experience for our customers to ensure customer centricity at every step of the journey.
This role aims to elevate customer satisfaction and loyalty by overseeing the development and implementation of initiatives that enhance every stage of the travel journey.

Principal Accountabilities, Qualifications, and Experience
• Develop and implement the new physical experience. Working with architects, builders, and interior designers, ensures that a best-in-class physical experience is built.
• Responsible for the end-to-end Customer experience, standards, and service delivered to our customers.
• Bachelor's degree. Master's degree is a plus.
• Project Management Qualification - Prince2 or equivalent.
• Proven experience (10 years) in a customer experience role within the airline, hospitality, retail, or related industry.
• Strong understanding of customer experience principles and best practices.
• Fluent in English, and French highly desirable but not essential.

If you wish to apply for this opportunity please apply via Getlink Careers.

Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Prior to applying for this role, please ensure that you are permitted to apply.
For further information, please visit the UK Visas and Immigration website.