An exceptional opportunity for a PERMANENT E-Commerce Administrator with an established manufacturing client in the area that is also offering attractive hybrid working.

The role is considered ideal for someone with experience of E Commerce in the workplace OR someone with administrative experience gained within a B2B environment, especially if you have any previous experience using the system SAP.

Position Overview:
The E-Commerce Administrator is placed within the busy and fast paced Logistics Department and is responsible for providing excellent customer service to support this growing channel within their business, acting as the key liaison point between their customers (ie. Amazon in this instance), their logistics providers and their internal teams.

Responsibilities will include but are not limited to:
The provision of excellent levels of customer service and management of orders:
Daily order entry onto SAP system ensuring the validity or orders by thoroughly checking delivery addresses, products, prices and stocks and confirming back on the customer portal.
Obtaining automatic shipping notes on behalf of third party distributor
Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.
Control of customer invoice queries, query investigation and challenging any non-compliance issue managed on the customer portal
Liaise with third party distributors to obtain evidence to support any investigations
Collation, checking and filing of orders once dispatch is confirmed.
Support colleagues within the customer service team including back up support on all Amazon markets and other customers

Skills & Knowledge, we are seeking
You must be digitally competent and confident with good knowledge of MS Office – especially Outlook, Word & Excel. Any experience gained using SAP would be considered an advantage.
A positive attitude and enthusiasm towards problem solving essential.
Experience of data entry onto a mainframe considered helpful
Capability to relay information effectively internally to colleagues and externally to customers.
A strong team work ethic a must!
Excellent interpersonal skills, both written and verbal communication.
Any knowledge of Amazon Vendor Central system an advantage, although not considered essential.

Package Details:
An attractive salary is available, depending on experience.
7 hours per week, Monday – Thursday 9am – 5pm, Friday 9am – 4:30pm, with 45 minutes lunch break)
24 days holiday plus Bank Holidays (can also buy/sell up to 3 per year)
4% All Employee Bonus Scheme (discretionary)
9% matched contribution pension scheme
Healthshield- Medical/Health cash back scheme
Based in Folkestone – hybrid working available.


If you have the knowledge and skills to apply yourself to this position, please email an up to date CV as a WORD document and you will be contacted asap in order to discuss in further detail.


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