Purpose of the role
Support the Scheme Manager to deliver a high-quality housing management service to our Tenants in our Extra Care Scheme in Tenterden.
21 Hours per week
2pm – 6pm Tuesday to Friday, 8am - 1pm Saturday

Responsibilities

* Support the Extra Care Scheme Manager to undertake all aspects of Housing Management for Tenants and Scheme.
* To develop and maintain a varied activities programme and encourage tenants to support their own activities.
* Provide a settling in service for new tenants to introduce all aspects of the scheme and services available.
* Deliver an excellent level of service to customers, ensuring that their needs are met.
* Contribute to the achievement of the Key Performance Indicators (KPIs) for the scheme.
* Report any safeguarding concerns to your line manager.
* Undertake any additional duties that may be assigned to you.

Person Specification

* The desire to make a positive difference for our older tenants living in Extra Care.
* Able to use Microsoft Office packages. Confident using new or bespoke ICT systems and databases.
* Ability to tailor your written and verbal communication to suit individual needs.
* Demonstrate ability to analyse and prioritise workloads and be able to work under pressure.
* Ability to build relationships and gain trust while maintaining professional boundaries.
* Ability to make confident decisions in any situation using sound judgement.
* Willingness to research and learn about services for older persons.
* Physically able to respond quickly to emergencies anywhere on the scheme site, and able to comfortably use stairs.

Benefits
We offer a great package – generous pension and life cover, health cash plan, flexible leave package which includes an additional three days' leave for our Christmas closure, paid time off to volunteer and an annual grant to support your well-being. Please see our website for more details about our benefits package.


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk