* Salary: £43,430 - £51,092 per annum pro rata
* Location: Hybrid - Kent
* Hours: 36 per week
* Contract Type: 6 months Fixed Term Contract

We have an exciting opportunity for a Neighbourhood Response Manager to join the housing team in West Malling delivering housing operations services primarily in the Kent area, but with regular involvement with wider regional teams.

Managing a regional Neighbourhood Response Team, you'll be responsible for ensuring that Clarion neighbourhoods are places that residents want to live and that our neighbourhood and estate services are delivered to a high standard meeting the neighbourhood's needs. You'll liaise with other departments to identify and agree priorities for improvements; ensuring the team works collaboratively with other teams, residents groups and external partners.

Some of the key accountabilities include -

*

Ensuring the Neighbourhood Response Team are provided with strong, effective and positive management that establishes a culture which drives performance and delivers high levels of customer satisfaction
*

Leading in the development and monitoring of neighbourhood plans and local offers to ensure they are delivered successfully with positive outcomes for local neighbourhoods
*

Ensuring that the Neighbourhood Response Team staff have a thorough understanding of and comply with Clarion policies, procedures and business processes

With your experience of team management you'll be an expert at motivating others and building relationships across the business. You'll be able to demonstrate strong leadership skills, with a proven ability in influencing and negotiating. You'll have a strong track record of delivering results along with extensive experience of housing management practice and housing legislation.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave

Closing Date: Tuesday 5th September 2023 at midnight.

Interviews will take place on the 8th September 2023.

For further details on this vacancy and to download the role profile please visit our website or click 'apply'.

This is a hybrid role with a base location at our offices in West Malling.

Applicants must be able to travel across the region as required.

This post is subject to Basic Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.



About Clarion Housing Group

Clarion Housing Group is the country's largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.

Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.

We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.



Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.