Office Angels are exciting to be recruiting for this dynamic and innovative company committed to delivering exceptional service. We are seeking a dedicated Service Support Coordinator to join their Operations team and play a pivotal role in ensuring the highest level of customer satisfaction and operational efficiency.



Job Title: Service support coordinator

Location: Maidstone

Salary: Up to £25k

Hours: Monday-Friday - 8am-5pm



Benefits:



* 20 days Annual Leave including Bank Holidays
* Free on-site parking
* Pension

The role:



Are you a detail-oriented professional with exceptional Excel skills and a solid understanding of IT equipment and mobile phones? Are you passionate about delivering top-notch service support while also having a knack for analysing data to drive operational excellence? If so, we have the perfect opportunity for you!



As the Service Support Coordinator your key responsibilities would be:



* To always provide outstanding Customer Service and answer all incoming calls and emails professionally.
* Working together with the Contract Administration team to monitor engineer work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements
* Running daily and weekly reports to monitor plant hire, reporting to senior management on progress
* Work with our Group Fleet team to schedule all engineer vehicle appointments, ensuring CRM system schedule accurately shows up to date information
* Manage engineer Weekly Vehicle Check process, ensuring all engineers complete weekly and running exception reporting to Operations management
* Manage engineer On Call Rota- working closely with Technical Supervisors to ensure their team rotas have been received and collated, ensuring the business has adequate cover in place geographically
* Manage engineer holidays, working with scheduling teams to ensure that all holiday approvals are in line with operational needs of business
* Setup of new engineering starters on all IT software and applications, including email setup, mobile phone setup, customer apps and portals
* Undertaking engineer inductions, to explain the service department functions and software/apps to new engineers joining the business
* Daily reporting to ensure engineers are using customer applications correctly and liaising with Technical Supervisors to organise any follow up training to rectify poor performance
* Compiling and analysing customer facing and internal compliance and asset reports





We'd love to speak to candidates with the following skills:



* Strong Administrative Experience: Previous experience in an administrative role demonstrating proficiency in office procedures and systems.
* Excellent Customer Service: Proven track record of delivering exceptional customer service, with strong communication and interpersonal skills.
* Attention to Detail: A keen eye for detail and the ability to spot errors or inconsistencies in documentation.
* Organisational Skills: Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
* Scheduling Experience (Preferred): Experience in coordinating appointments and managing calendars is preferred.

Next steps:

If this sounds like an ideal position for you and you have the experience outlined above, then please apply today.



Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do, please call us on 01622 769696

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.