We seek an experienced Customer Service person who can join this small but very dedicated Customer Care team, you will be supporting UK and Internatioanl clients and your duties could include: 

 Within a small and dedicated Customer Care team, you will be responsible for:


Responding quickly and positively to customer enquiries, by telephone or email, always following up and exceeding customer expectationsProcessing customer purchase orders accurately and efficiently:

Liaising with the customer to confirm availability, pricing, shipping details etc to ensure that their needs are met and exceeded.Collaborating internally with other departments regarding credit, stock, production lead times, shippingTaking credit card paymentsRaising proforma invoicesCalculating freight costsPromptly communicating any changes to orders, both internally and externally: keeping customers fully updated with the progress of their orders.Working closely with our UK and International Business Development Managers to help to win new business, grow existing business and maximise profitability.Updating Sales Force CRM system with customer communications and information.Ensuring correct pricing information and customer details are logged on Syspro ERP system.Supporting the team with general administrative dutie


Knowledge/Experience

Proven customer focus and service backgroundAccurate data entryLiaison with various departments key to manufacturing processesKey account administration
Skills/Abilities

Strong interpersonal / communication skillsConfident and positive telephone manner (responding to calls from all over the world)Excellent organisation skillsAccuracy and attention to detailCustomer focused problem solvingComputer literate – experience in using Microsoft Office, especially Word and Excel