We are a rapidly growing business and are looking for people to help us continue our journey.

This role is critical to the smooth running of the business operations, it is anticipated that the successful applicant will be an effective organiser, problem solver and excellent communicator.

Required Qualifications and Experience

• Have a minimum of 3 years practical experience in a customer service and/or operations role
• Excellent communication skills, both verbal and written
• Demonstrate an ability to communicate easily with clients and colleagues, to understand and empathise with their circumstances.
• Be a highly effective administrator who is able to use time effectively and identify opportunities to further improve service delivery.
• Be able to multi-task and show excellent attention to detail
• Have proven ability with Microsoft Office, particularly Word and Excel
• A team player at all times
• Ability to work to key deadlines whilst under pressure


Main Duties
The main duties associated with this role are to:

• Responding and prioritising incoming requests via telephone and email
• Handle and redirect incoming phone calls from clients and resolve queries independently
• Liaising and supporting consultants where required.
• Proactive diary management, including liaising with clients to establish availability for course bookings etc.
• Liaise with employers, delegates, trainers, agencies and awarding bodies (both pre and post completion)
• Scheduling course and consultancy requests.
• Management of templates
• Maintain detailed records for both internal and external audits by awarding bodies.
• Supervision of Operations Assistant