Our client is seeking an experienced Customer Service Advisor on an initial Temporary basis, to deal with all enquiries from estate agents, clients, and solicitors.

About the role

* Ensuring that calls are answered within a reasonable time as agreed with the Customer Service and Administration Team Manager
* Answering an acceptable percentage of incoming calls as agreed with the Customer Service and Administration Team Manager
* Record all information accurately and comprehensively enough to be understood by colleagues
* Calls are to be dealt with using all agreed protocols, ensuring a professional manner is maintained at all times
* Quotes are to be processed in a timely manner. This may be the same day or immediately if necessary
* Accuracy in obtaining the information needed to be able to quote the correct fees, referencing the various fee scales in operation
* Follow-up contact must be made, as agreed, in order to convert as many opportunities into instructions as possible

About you

* Relevant experience would be an advantage
* Excellent communication skills, well-spoken and personable; able to get on with diverse personalities
* Reliable and consistent
* Helpful and positive attitude
* Good time management and organisational skills
* Good literacy and computer skills, especially in Word and Excel

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace, and consider all applications. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.