Our client seeks an experienced electronics engineer with a strong focus on customer service to join this world class manufacturing company. You must have a real understanding of electronics as the clients products are quite specifc so you must have the interest to learn compex technical data. 

Duties 

Create a strong technical sales/service/consultancy/training function within support sales engineers in winning customers and Supports General Sales Manager to grow business across the SUB.

Responsibilities

• Responsible to support the Sales Engineers to win customers.

• Responsible for strong local technical competency.

• Responsible for support SE in technical matters.

• Responsible for advising the correct technical solutions for customers and providing the best possible service in a timely manner.

• Responsible for efficient communication between the internal and external teams on a daily basis.

• Responsible for efficient and correct use of our CRM and Microsoft ERP systems in line with corporate guidelines.

• Responsible for creating local market intelligence database.

 

 Relationships and Roles

Internal / External Cooperation

• Responsible/Assists for all internal procedures connected to customer orders and delivery.

• Assists General Sales Manager with sales engineer training and education, product launches, pro-active analysis of lost customers, marketing activities.

• Communicate with marketing to facilitate translation/creation of technical copy/marketing material.

 

Person Spec

Relevant experience in technical sales environment.

Experience of our CRM/ERP system.

Market and Customer oriented.

Willingness to be part of a global team.

Strong understanding of process and/or factory automation.

Proven ability for attention to detail and minimize mistakes.