2nd Line IT Support Technician

Venrec are pleased to be recruiting on behalf of our client for a 2nd Line IT Support Engineer to join their established growing IT Support company based in Maidstone, Kent.

The salary and benefits of this role:

• up to £28,000 salary depending on experience

• Minimum of 8 days Working from Home per month

• Parking permit is provided

The role entails:

• This is a varied role where no two weeks will likely be the same

• Providing direct end-user support to customers through the telephone and online web/email

• Roughly 90% of the role will be office based with approximately 10% of time being spent at clients sites

The successful candidate will have the following skills and experience:

• Excellent communication skills both written and verbal

• Customer service experience and confidence dealing with clients

• Have a good understanding of Microsoft Windows 11, 10, 8.1, 7, XP, Server 2008 R2, Server 2012/2016/2019/2022

• Previous experience with Windows Server 2016/2019/2022, administration and set up

• Good working knowledge of web applications, networks, protocols and email (SMTP, POP3 and Exchange)

• Experience with Microsoft Exchange management on 2013/2016/2019

• A good understanding of TCP/IP Networking and experience with DHCP, DNS and VPN

• Previous experience with Office 365 tenant setup and administration

• Experience with Firewalls and Switches and Routers

• Experience with Microsoft Active Directory

• Experience with troubleshooting printers and copiers

• The ability to work both independently and as part of a team