Venrec are pleased to be recruiting on behalf of our client for a 2nd Line IT Support Engineer to join their established growing IT Support company based in Maidstone, Kent.

The salary and benefits of this role:

• up to £28,000 salary depending on experience
• Minimum of 8 days Working from Home per month
• Parking permit is provided

The role entails:

• This is a varied role where no two weeks will likely be the same
• Providing direct end-user support to customers through the telephone and online web/email
• Roughly 90% of the role will be office based with approximately 10% of time being spent at clients sites

The successful candidate will have the following skills and experience:

• Excellent communication skills both written and verbal
• Customer service experience and confidence dealing with clients
• Have a good understanding of Microsoft Windows 11, 10, 8.1, 7, XP, Server 2008 R2, Server 2012/2016/2019/2022
• Previous experience with Windows Server 2016/2019/2022, administration and set up
• Good working knowledge of web applications, networks, protocols and email (SMTP, POP3 and Exchange)
• Experience with Microsoft Exchange management on 2013/2016/2019
• A good understanding of TCP/IP Networking and experience with DHCP, DNS and VPN
• Previous experience with Office 365 tenant setup and administration
• Experience with Firewalls and Switches and Routers
• Experience with Microsoft Active Directory
• Experience with troubleshooting printers and copiers
• The ability to work both independently and as part of a team