Application Support Analyst role, based in Kent. Paying between 35k - 45k DOE. The role is Hybrid/Remote.

Job Purpose:

Working within the IT department's development team, the purpose of this role is to provide technical expertise in the area of application support, analysing business requirements and processes in order to implement and identify added value to the IT services supporting the business and its operations.

Main Duties:

1. To support and administer the business applications and systems, ensuring they are proactively maintained and retired as required by the business.
2. To provide fault troubleshooting and resolution for assigned incidents within a timely manner, ensuring incidents are updated in the current IT service management tool.
3. To create and maintain IT system documentation and policy documentation. For new systems this will include the production of user manuals and training the user community.
4. Take a leading role in championing new cloud-based applications and systems from evaluating and implementation though to user on-boarding and training.
5. To create training programmes for assigned areas of technology, and to deliver these to the department.
6. To use your technical experience and knowledge to make suggestions for any projects or initiatives that would enhance or ensure the continued delivery of IT services, and to submit the appropriate project proposals.
7. Liaising and working with third party support companies to ensure that work is delivered, or faults are rectified in a timely manner.
8. To use your experience and knowledge to maintain a strong stance on cyber security.
9. To work closely with the wider department on projects/task groups, providing timely assistance and support as required.
10. To take responsibility for self-development, identify opportunities for training to keep technical skill set current and to advance knowledge in other areas of technology.
11. To undertake technical and non-technical training as required.
12. To be flexible, as required, to cover annual leave and provide out of hours support as required by business needs.

The Ideal Candidate:

* Experience administering and supporting Internally developed .Net applications and Enterprise Resource Planning (ERP) systems.
* Experience writing SQL queries and interacting with databases.
* Experience administering Microsoft 365 (inc. the Power Platform) and Microsoft Azure.
* Experience managing SharePoint Online.
* Knowledge of good cyber security practices.
* Understanding of Web Technologies and Architectures e.g. APIs and Microservices.
* Some knowledge and experience of web development - C#, HTML, CSS, JavaScript.




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