Customer Service Advisor / Central Brighton Office & Hybrid / £21,730

Your New Company


More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you'll be joining an organisation that will impact on millions of lives for decades to come.
Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We're committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.
It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women's Network, which offer spaces to connect.
Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.
We operate a hybrid working model, subject to government guidelines, where regular attendance in our Brighton office is required. Attendance in the office is team and role dependent.


Your New Role

Are you passionate about helping people? Do you have a talent for communicating, an ability to multi-task with good attention to detail? Do you enjoy working as part of a supportive and engaging team?
Our Customer Support team are deeply passionate about making a difference for our customers. We are looking for confident, resilient, articulate, team players who are able to learn a variety of systems whilst delivering exceptional customer service.

With us you'll get genuine opportunities to learn and develop as an important part of our inclusive, values-led organisation. With support from us to help you further your career and grow in a welcoming and engaging team environment.

We also recognise the value in a good work life balance so we offer Hybrid working and flexible shift patterns to support you and your team mates.


Responsibilities

* Support our customers by helping make workplace pensions work and be their first point of contact for inbound calls and emails.
* Go the 'extra mile' to deliver a truly excellent customer service. We strive for right first time and set clear and accurate expectations.
* Act with care and integrity to build rapport and trust with our customers. Ensure we fully understand their needs and resolve their query, whilst creating a positive customer connection.
* Follow guided procedures with attention to detail to enable you to resolve customer queries, whilst maintaining compliance.
* Explain technical information in an easy to understand way.
* Contribute to an open and supportive team culture by collaborating with your colleagues to ensure customer needs are met and be a positive influence with customers and colleagues.
* Proactively share feedback and solutions on how we can improve our services and processes.
* Take ownership of your own personal development; not only will you be supported in developing within your role but there's lots of further development opportunities to help you reach your career aspirations.

Salary and benefits

As well as a starting salary of £21,730, we offer:

* Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
* discretionary bonus arrangements
* access to performance related pay progression
* 25 days annual leave provision
* flexible working arrangements
* development opportunities
* enhanced parental leave arrangements
* a free employee assistance programme
* an excellent office location in Brighton.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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