Admin Operations Coordinator

  • £24K-£26K
  • Work From Home
  • Road Scholar

When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.

About the role…

Join our fast-paced Programme’s team and be a part of one of one of the US most dynamic not-for-profit organisations. The Admin Operations Coordinator is a member of the Operations team and supports the Operations Manager in the smooth operations of Road Scholar programmes in the UK, Ireland, Scandinavia and The Baltics.

This a full-time, remote opportunity, working Monday - Friday 09:00 - 17:00. Some evening and weekend work required. This remote opportunity is located in Kent, England.  

You will…

* Support an Operations Managers on up to 50 different programme itineraries across product lines and a variety of programme types.

* Liaise with our Customer Service team providing timely communication regarding participants’ programme questions and special requests, to find solutions and encourage enrollments.

* Work with the Operations team to ensure that program materials are completed accurately and on time, all procedures for managing programme’s are followed, and complete and accurate information has been submitted

* Arrange and confirm programme details and logistics such as hotel nights, field trips, transfers, meals and additional programme staff.

* Review, triage and action programme changes when complications occur prior to and during programs

* Assist in preparing group leaders and on the ground staff for upcoming departures

* Develop comprehensive knowledge of programme content and destinations

* Some evening and weekend work required

You Need…

* To be an organised professional with 1-2 years administrative or relevant experience

* Pro-active, motivated individual who is results-oriented

* Experience in a fast-paced business environment, highly competent in MS Excel and Word

* Excellent customer service skills with a focus on anticipating and resolving issues proactively

* Analytical skills and high attention to detail essential

* Excellent verbal/written communications, interpersonal, and problem solving skills

* Ability to work collaboratively in a multi-functional team environment

* Strong system skills; comfortable in a complex database environment

* Training will be on the job

In order to be considered, please submit a cover letter with your CV telling us why you are interested in this 6 month contract position.

Road Scholar supports diversity in our staff, participants and programmes.

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