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Fraud Operations Investigator - Prevention

  • £Competitive
  • Chatham, Kent
  • Vanquis Bank
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Who we are

Vanquis helps people who are excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we make sure our services are straightforward and suitable for them to succeed.

We’re here to put people on a path to a better everyday life, not just our 1.7 million customers but our colleagues too. And we’re proud of the difference we make.

You and your team

If you're new to discovering opportunities in Fraud, we'll summarise the importance of the Fraud Prevention team.

The team are responsible for investigating suspicious applications and transactions in order to protect our customers and prevent/reduce financial loss to the bank. The team deal with customers, external companies and inter-departmental queries as part of the investigation process.

This is a great opportunity for someone who enjoys working to investigative tasks and complex cases finding fair and correct outcome for the customer and the bank.

In your day to day role you will:

• Carry out thorough investigations of potentially fraudulent applications, from referrals or those flagged by the system

• Review accounts that have triggered one of the transactional security system, to identify suspicious activity and take action/preventative measures

• Use advanced investigative telephone training techniques to communicate with potential fraudsters to gain insight of their intentions

• Report fraud to CIFAS

• Support the other teams within Fraud where needed

• Work towards individual and departmental goals

• Plus more!

What you’ll bring to the team

We’re looking for someone who wants to step up and expand their knowledge and experience within fraud. As with any role, there are certain experiences or key skills which make you stand out as an applicant:

• Your great customer service skills will give you the ability to handle difficult conversations

• Using your own intiative you’ll identify issues regarding potential improvements, risks or detriment that could impact our customers or the bank

• Confidence in making decisions

• A problem solver who appreciates the need for structure and process but can also think outside the box

• Able to analyse data to identify patterns and trends

Please note the working hours for this role are shifts between 8am & 8pm including 2 Saturdays per month.

Why Vanquis? Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today. So we offer an attractive, competitive salary and benefits package for everyone including:

• Competitive base salary and rewards

• Discretionary bonus scheme

• 25 days holiday entitlement – with one day accrued for each year of service (to max 30 days)

• Defined contribution pension scheme

• Private Medical Insurance for you and your family (partner and dependant children)

• Extensive opportunities for personal and career development

• Flexible and dynamic working policies

• A range of initiatives offered through our Sports & Social and Social Impact Programmes

• Perks at Work - A perks platform offering over 30,000 unique discounts

• Free tea, coffee and fruit

• Discounted gym membership

• Subsidised on-site restaurants

Find out more

Check out our social media channels find out more about everyday life at Vanquis – and don’t forget to follow us while you’re there!

LinkedIn: Vanquis Bank

Instagram: @vanquiscareers

Facebook: Vanquis Careers

Glassdoor: Vanquis Bank

Good luck!


We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.

We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.

We think that if you can Be Yourself in the workplace, you’ll do your best work and enjoy being part of the team. And as a business we get to benefit from that and to celebrate all the wonderful things that diversity brings.

  • Advertiser: Direct Employer
  • Posted on: 04/08/2022 10:57