About Us

Mavala UK is the UK distributor of high performing nail care and beauty products developed in the Mavala Scientific laboratories based in Geneva, Switzerland. We believe in care and wellbeing first and are proud to have many award winning products, which have become world favourites, setting new standards in innovation and results including our top sellers: Mavala Stop, Scientifique K+ and Double Lash. Categories cover nails, hands, feet, face and make-up/ Our products are widely available nationwide from stockists ranging from large department stores, pharmacies and popular online beauty sites to leading spas and salons.

The Team

We are a small, friendly team of individuals with a passion for beauty and wellbeing and a wealth of experience in our respective areas. Our employees bring energy and pride to their work and many of them choose to stay with us a long time too.

Our culture is to create an environment of respect for one another and one, which encourages the growth, and development of each individual. We pride ourselves on working collaboratively to deliver our customers a service we can all be proud of.

Role and Responsibilities

You will assist the Sales & Marketing team, providing first-class customer service and administrative support. This is a fast-paced role and requires the ability to multi-task, prioritise and take initiative. The successful candidate will have previous experience working as a customer service representative/administrator and have an interest in wellbeing and beauty. A creative flare and previous experience is the retail industry is desirable but not essential.

· Customer support and advice via telephone and email

· Taking and processing orders

· Serving walk-in customers

· Processing customer payments

· Booking transport and arranging stand deliveries

· Manage customer portals for larger customers

· Correspond with couriers to arrange customer collections

· Identifying and correcting invoice and picking errors

· Daily logging of diary entries

· Producing and sending out literature and promotional material.

· Plan and organise network events/workshops

· Stationary ordering

· Filing all documents relating to the sales office

· Various ad-hoc duties as required

Key Characteristics

· Excellent communication skills.

· Excellent computer skills.

· Ability to work well under pressure and take direction.

· Have excellent attention to detail

· Strong interpersonal skills and ability to build very good rapport with customers, suppliers and colleagues

· Dedicated, positive, diligent and open to learning.

Salary & Benefits

· 20 days annual leave + bank holidays and Christmas & New Year close down.

· Pension plan with employer contribution.

· Free Parking

· Salary up to £24,000 depending on experience

· After two years’ service you will receive:

o Access to The Vitality Health Insurance& wellness incentive programme

o Life Assurance.