Operations Officer
  £27,183
  Kings Hill, Tonbridge and Malling, Kent
  contract,full-time
CAF

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Job title: Operations Officer
Contract: FTC – Up to18 months
Reference: MW691
Based in: Hybrid Working-Kings Hill, Kent
Department: CAF Bank
Hours: Full-time, 35 hours per week
Grade: C
Salary: £27,183

Our CAF Bank Division is seeking a highly motivated, confident, friendly and pro-active individual to work within our Operations Support Team.

Some of the key job responsibilities will include:
• Responsible for the Operations Team tasks, and supporting the Senior Operational Management Team on a day to day basis.
• Involvement in Operational tasks outside of daily workload, for example User Acceptance Testing for changes to the BM+ system.
• Assisting the Complaints Administrator and Operations Management Team with CAF Bank complaints, and acting as cover for this role for holidays and peak periods.
• Collating and monitoring of operational KPI’s & SLA’s.
• Responsible for the administration of CAF Bank Outsourcing Management.
• Preparation of monthly bank charges accruals, reconciling invoices before payment and raising anomalies.
• Have knowledge of CAF Bank’s procedures and risk/regulatory framework to be able to identify areas of shortcoming and offering potential solutions to address problems.

We are looking for an individual with a strong customer service ethic to ensure the delivery of an efficient and effective service to our customer base. You will have excellent verbal and written communication skills with the ability to multi-task and prioritise your workloads.

Essential to this role is a strong background working within a financial services environment.

About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to humanresources@cafonline.org quoting reference number MW691. If this method of applying is not possible, then please contact a member of the HR team either by the email address above or by calling us on 03000 123 566 to discuss how we can support you to apply.

Applicants must be eligible to work in the UK.

Shortlisted applicants may be required to undertake psychometric assessments before being invited to attend an interview


Advertiser: Direct Employer

Reference: MW691

Posted on: 2022-09-08 12:18:36

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Call Centre - Public Sector - Not For Profit - Kings Hill, Tonbridge and Malling, Kent

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Operations Officer
  £27,183
  Kings Hill, Tonbridge and Malling, Kent
  contract,full-time
CAF

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Job title: Operations Officer
Contract: FTC – Up to18 months
Reference: MW691
Based in: Hybrid Working-Kings Hill, Kent
Department: CAF Bank
Hours: Full-time, 35 hours per week
Grade: C
Salary: £27,183

Our CAF Bank Division is seeking a highly motivated, confident, friendly and pro-active individual to work within our Operations Support Team.

Some of the key job responsibilities will include:
• Responsible for the Operations Team tasks, and supporting the Senior Operational Management Team on a day to day basis.
• Involvement in Operational tasks outside of daily workload, for example User Acceptance Testing for changes to the BM+ system.
• Assisting the Complaints Administrator and Operations Management Team with CAF Bank complaints, and acting as cover for this role for holidays and peak periods.
• Collating and monitoring of operational KPI’s & SLA’s.
• Responsible for the administration of CAF Bank Outsourcing Management.
• Preparation of monthly bank charges accruals, reconciling invoices before payment and raising anomalies.
• Have knowledge of CAF Bank’s procedures and risk/regulatory framework to be able to identify areas of shortcoming and offering potential solutions to address problems.

We are looking for an individual with a strong customer service ethic to ensure the delivery of an efficient and effective service to our customer base. You will have excellent verbal and written communication skills with the ability to multi-task and prioritise your workloads.

Essential to this role is a strong background working within a financial services environment.

About us
We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact. We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

CAF is a Disability Confident Employer. We guarantee to interview disabled applicants who meet the minimum criteria for the role. Please advise us if you consider yourself to have a disability.

For further information about this exciting opportunity or to apply please send your CV and a supporting statement explaining why you would be the best candidate for this position to humanresources@cafonline.org quoting reference number MW691. If this method of applying is not possible, then please contact a member of the HR team either by the email address above or by calling us on 03000 123 566 to discuss how we can support you to apply.

Applicants must be eligible to work in the UK.

Shortlisted applicants may be required to undertake psychometric assessments before being invited to attend an interview


Advertiser: Direct Employer

Reference: MW691

Posted on: 2022-09-08 12:18:36

I want to receive the latest job alerts for:

Call Centre and Public Sector and Not For Profit jobs in Kings Hill, Tonbridge and Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Technical Officer

  Swale Borough Council

  Salary: Grade 5 £27,840 - £31,254

  Sittingbourne, Kent

Reception Officer

  Recruitment Solutions Folkestone Ltd

  £22,816.00 - £24,316.00 per annum, depending on experience and qualifications

  Ashford, Kent

Finance Officer

  Leigh Academy Rainham

  Actual salary £16,098 per annum (£27,007 full time equivalent)

  Rainham, Kent

Attendance Officer

  The Leigh Academies Trust

  Actual salary £26,381 per annum (£29,904 full time equivalent)

  Strood, Kent

Residential Support Officer

  North Kent College

  £25,686 per annum

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  £Competitive, plus benefits.

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