Currently seeking 1st Line support technician for a full time position based in Ashford, Salary up to £24k

1st Line Support Technician

Duties of the Post Holder
* To facilitate the first customer contact point for the IT department, at times it will be necessary to deliver this function while mobile.
* To provide ownership of all reported incidents and service requests. Undertaking fault troubleshooting and resolution, within a timely manner, ensuring incidents are updated in the current IT service management tool, and where necessary to escalate to the appropriate third party support provider, individual or team.
* To monitor system alerts and to ensure escalation to appropriate individual or team.

* To document and update procedures and resolutions as required.
* To Carryout IT equipment audits as required.
* To provide maintenance of IT services, to ensure their operation and availability.
* To effect repairs to IT equipment and associated infrastructure e.g. telephone and data cabling.
* To install and configure new IT equipment and associated infrastructure e.g. telephone and data cabling.
* To be responsible for maintaining the asset records of equipment that is purchased, moved or disposed of.
* To work closely with the wider department on projects/task groups as required by the Project Manager.
* Liaising and working with third party support companies to ensure that faults are rectified in a timely manner.
* The post holder will be expected to travel to users and equipment to rectify faults, carry out installations and perform routine maintenance.
* To take responsibility for self-development, identify opportunities for training to keep technical skill set current and to advance knowledge in other areas of technology. To undertake technical and non-technical training as required.


Full Driving License Essential


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk