Customer Services/Accountant Manager
  £23000 - £27000 per annum + + Benefits
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


My client, a well-established, family-owned business who are a leading supplier, are seeking a Customer Services / Account manager to join their friendly team.

As a Customer Services/Account Manager you will be Working as part of their busy team, the ideal candidate will be a quality driven organised individual who is able to work under pressure while maintaining a strong customer focus.


Key Responsibilities:
Customer Services Responsibilities
 Answering telephones enquiries - UK and Export
 Responding to Customer Emails - UK and Export
 Daily/Weekly/Monthly reporting to Customers
 Creating new customer accounts - UK and Export
 Processing quotes and orders on IT System
 Part identification using external websites/spreadsheets
 Check part number super sessions on external websites
 Identify part lead times and confirm to the customer
 Releasing pick tickets and check back orders
 Raising commercial invoices for dispatch
 Part ship and contact customers when stock is booked in
 Downloading spares guides as required
 Key Account Management /Sales support calls including calling current and lapse
clients
 Monitoring service pots await customer, await dispatch, war change, BER?, dealing
with service queries, advising customer of warranty invalidations, requesting part
authorisation, obtaining service PO's
 Customer Satisfaction Surveys - calling customers and recording responses on
spreadsheet
 Issue repair job numbers to service customers
 Track units through IT system and request cost authorisation where required

 Contact Service customers for purchase orders or payment
 Booking collections with couriers
 Dealing with customer complaints and returns

Account Management Responsibilities
 Key account management including contacting current customers to maintain and develop
relationships including new business
 Customer analysis
 Quote follow ups
 Generate increased levels of revenue through proactive sales in distribution and service
sectors
Qualifications and Skills:
 IT literate (Word, Excel)
 Good organisational skills
 Good telephone manner
 Good attention to detail
 Conscientious with a strong sense of quality
 Strong customer focus
 Ability to work and take instruction from Managers but also to work independently.
 Self-motivating with ability to prioritise own workload

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


Advertiser: Agency

Reference: SK/ACCMAN2022

Posted on: 2022-09-02 11:47:13

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Customer Service - West Malling, Kent

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Customer Services/Accountant Manager
  £23000 - £27000 per annum + + Benefits
  West Malling, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


My client, a well-established, family-owned business who are a leading supplier, are seeking a Customer Services / Account manager to join their friendly team.

As a Customer Services/Account Manager you will be Working as part of their busy team, the ideal candidate will be a quality driven organised individual who is able to work under pressure while maintaining a strong customer focus.


Key Responsibilities:
Customer Services Responsibilities
 Answering telephones enquiries - UK and Export
 Responding to Customer Emails - UK and Export
 Daily/Weekly/Monthly reporting to Customers
 Creating new customer accounts - UK and Export
 Processing quotes and orders on IT System
 Part identification using external websites/spreadsheets
 Check part number super sessions on external websites
 Identify part lead times and confirm to the customer
 Releasing pick tickets and check back orders
 Raising commercial invoices for dispatch
 Part ship and contact customers when stock is booked in
 Downloading spares guides as required
 Key Account Management /Sales support calls including calling current and lapse
clients
 Monitoring service pots await customer, await dispatch, war change, BER?, dealing
with service queries, advising customer of warranty invalidations, requesting part
authorisation, obtaining service PO's
 Customer Satisfaction Surveys - calling customers and recording responses on
spreadsheet
 Issue repair job numbers to service customers
 Track units through IT system and request cost authorisation where required

 Contact Service customers for purchase orders or payment
 Booking collections with couriers
 Dealing with customer complaints and returns

Account Management Responsibilities
 Key account management including contacting current customers to maintain and develop
relationships including new business
 Customer analysis
 Quote follow ups
 Generate increased levels of revenue through proactive sales in distribution and service
sectors
Qualifications and Skills:
 IT literate (Word, Excel)
 Good organisational skills
 Good telephone manner
 Good attention to detail
 Conscientious with a strong sense of quality
 Strong customer focus
 Ability to work and take instruction from Managers but also to work independently.
 Self-motivating with ability to prioritise own workload

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...


Advertiser: Agency

Reference: SK/ACCMAN2022

Posted on: 2022-09-02 11:47:13

I want to receive the latest job alerts for:

Customer Service jobs in West Malling, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Assistant

  New Appointments Group

  Up to £11.46 per hour

  Ashford, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £24000 - £26000 per annum + + Benefits

  Maidstone, Kent

Customer Service Administrator

  Huntress

  Up to £22500 per annum

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Customer Service Administrator

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Customer Service Advisor

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