Complaints Executive
Tonbridge
£20,000 - £24,000

Barker Munro recruitment are working with this well established, yet growing, insurance business in West Kent who, due to an internal promotion, are currently looking to recruit a complaints executive to their team.

The role of Complaint Executive is a role with almost exclusively written communication in the form of Final Responses to policyholders, sending files to the Financial Ombudsman Service and liaising with the adjudicators/Ombudsmen at FOS. As the complaints executive, you will need to have strong written communication skills, a good understanding of how to format a letter and also how to convey relevant and crucial points in a strong, articulate manner. The role also requires a huge amount of attention to detail as the communication you are involved in will be the last point of the complaint process.

The company has a strong brand within the insurance market and even during the recent troubles, the business has held firm and actively been on boarding new staff remotely.

To be considered for the role of Complaints Executive, you will ideally have worked in a complaint or customer relations role within the insurance industry or have been carrying out customer relations and complaints role within other regulated sectors. A strong ability to converse well with people via letters and being able to demonstrate strong written and verbal skills in English and Maths.

If you feel that this Complaints Executive role is for you and you can easily demonstrate these skills, please contact us now with your CV for immediate consideration.


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