Service Delivery Engineer
Sittingbourne, Kent: Office/field based, covering predominantly London & South
Up to £32k basic + Benefits Package depending on skill set and experience.
VR/03061R

The candidate will be expected to work a shift pattern covering 37.5 hours per week.
Our client is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other diverse market sectors.
Established for over 25 years and with a £6M turnover and strong balance sheet, the company’s facilities include two data centres, a disaster recovery suite and a network operations centre.
They have a record of sustained growth and are currently experiencing further rapid expansion. Our client is predominantly focused on Microsoft technologies, as well as industry leading providers of Routers, Switches, Firewalls and Wireless Technologies, Printers, Desktops and Servers and Telephony and Connectivity services.

This is an exciting opportunity for an IT professional with MS Server, Desktop, Active Directory and Networking skills to join a fantastic company promoting unique solutions and a hands-on approach.

As a Service Delivery Engineer you will work within a shift pattern providing a mixture of 1st /2nd /3rd line service desk/remote support, field support and the installation of IT projects and managed services to their growing customer base primarily London and the South.

Reporting to the Service Operations Manager, you will work closely with other service engineers in the Infrastructure and Service Delivery Teams. Primarily based at the Head Office in Kent, this role will also incorporate on-site work at customers' premises.

To be considered for this opportunity you must possess:
• Excellent technical and communication skills.
• A can-do attitude with strong customer services skills.
• A calm and patient manner whilst working under pressure.
• Previous experience working in a service desk role either with a service provider or within a corporate environment.
• A Microsoft Server MCP Exam would be preferred.

You must be able to demonstrate proven abilities in the support and installation of a variety of IT solutions. It is also essential to have a working knowledge and practical experience of the following:
• Microsoft Desktop and Office Systems
• Microsoft Server and Virtualisation Technologies
• Active Directory Security and Administration, GPO
• Working knowledge of TCP/IP, DNS, DHCP
• Support of hardware, printers, desktops and servers
• Email, Antivirus & Backup software
• Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls and routers.
• Mobile devices/phones.

The Service Delivery Engineer role may require extended or unsocial hours occasionally. There is the potential to augment the basic salary with overtime payments. The role may involve some manual handling from time to time including the movement of Servers, hardware and racking of equipment.