This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
An exciting role has become available working for an innovative business that has been a market leader in its industry for over 15 years, being pioneers in Pension and Investment planning tools and services for financial professionals.
A position has arisen for someone to support their client base in the utilisation of pensions software
Duties include:
* Ongoing maintenance and validation of information
* Involvement in design and development of new products / projects, including testing through to live release.
* Creation and implementation of products and system testing
* Provide telephone and email support to the customer base involving issue investigation, resolution or escalation on the use of Software.
* Continually develop knowledge of the technical aspects of the system and keep up to date with changing technologies.
* Improve and develop administrative processes to enhance the client experience and performance
* Resolving customer enquiries
* Work with other members of the Support Department to achieve high standards of service and customer satisfaction.
* Strong in setting customer expectations and ability to handle complaints and execute escalation process.
* Become involved in ad-hoc tasks as required.
It is essential that you have an administrative and customer focused background. A technical flair would be ideal for this role, potentially someone who has worked within IT support in the past.
This role comes with a fantastic package including:
Pension Employee 3% employer 5% - enrolment after 3 months
Death in Service scheme
Healthcare from completion of probation
24 days holiday increasing annually up to 27 days + bank holidays
Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Advertiser: Agency
Reference: KS - 13279
Posted on: 2023-01-10 16:01:39
Send me Alert for jobs in:
General & Other - Administration - Customer Service - Heathfield, Sussex
Email Address
Personnel Selection
£12 per hour + OT and holiday pay
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
An exciting role has become available working for an innovative business that has been a market leader in its industry for over 15 years, being pioneers in Pension and Investment planning tools and services for financial professionals.
A position has arisen for someone to support their client base in the utilisation of pensions software
Duties include:
* Ongoing maintenance and validation of information
* Involvement in design and development of new products / projects, including testing through to live release.
* Creation and implementation of products and system testing
* Provide telephone and email support to the customer base involving issue investigation, resolution or escalation on the use of Software.
* Continually develop knowledge of the technical aspects of the system and keep up to date with changing technologies.
* Improve and develop administrative processes to enhance the client experience and performance
* Resolving customer enquiries
* Work with other members of the Support Department to achieve high standards of service and customer satisfaction.
* Strong in setting customer expectations and ability to handle complaints and execute escalation process.
* Become involved in ad-hoc tasks as required.
It is essential that you have an administrative and customer focused background. A technical flair would be ideal for this role, potentially someone who has worked within IT support in the past.
This role comes with a fantastic package including:
Pension Employee 3% employer 5% - enrolment after 3 months
Death in Service scheme
Healthcare from completion of probation
24 days holiday increasing annually up to 27 days + bank holidays
Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Advertiser: Agency
Reference: KS - 13279
Posted on: 2023-01-10 16:01:39
I want to receive the latest job alerts for:
General & Other and Administration and Customer Service jobs in Heathfield, Sussex
Personnel Selection
£12 per hour + OT and holiday pay
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