Junior System Administrator
Maidstone
£22-25k
VR/03056J


Our client, a well-established professional services company, seeks a Junior System Administrator to join their IT department. The role is office based in Maidstone 3 days a week, 2 days from home.

Benefits:

· 25 days holiday (plus Bank Holidays)
· Private healthcare
· Death in service (4x salary)

Essential experience required

o Qualification in ICT and/or relevant experience within an associated ICT role.
o Educated to A level/NVQ Level 3 standard or equivalent
o High standard of MS Office literacy (e.g. Advanced Excel formulae/Word Styling/Tracked Changes).

Experience with and/or knowledge of:

• Server and Network Administration
• Partner for Windows
• VOIP telephony systems
• Pronto forms
• Crystal Reports
• AGILE Project Methodology

Desirable:

Development skills in

• SQL
• VBA
• HTML and CSS
• JavaScript and jQuery
• Handlebars/JSON
• Python/IronPython

Role Purpose Statement

To operate, update, maintain and configure ICT systems, procedures and technology infrastructure within the group.

Key Accountabilities and Responsibilities

• Day to day management of various systems ensuring they are maintained, configured and updated to ensure smooth running of business infrastructure. Assists and supports the user base of existing systems to ensure business continuity.
• Ensures upgrade schedules are followed according to change control procedures conducting business impact assessments on changes where required, periodically reviews the schedule and updates change control procedures to ensure best practice is followed and continual improvement in processes.
• Ownership and responsibility for secondary systems including, but not limited to, 3CX, PDF docs and Workshare Compare.
• Liaise with external MSP to provide on-site support where required to resolve issues and provides an escalation point for more advanced issues, monitors and tracks the overall helpdesk workload and reports on this to senior staff.
• Encourages learning and promotes understanding of ICT subjects with users in their daily routines. Responsible for the delivery of ICT training to users as required and constructs training materials for use by staff.
• Liaises with Suppliers to process tasks. Oversees and keeps track of supplier service levels and flags issues to ensure service levels are maintained to consistent standards.
• Maintains and updates standard procedures and other official documentation, ensuring that colleagues are able to operate efficiently and incorporating best practice.
• Creates and runs reports as required from existing systems and undertakes basic data manipulation tasks to provide formatted data as required.
• Supports and participates in procurement exercises as directed. Undertakes minor procurement exercises independently and participates and feeds back on larger scale procurement tasks as required.
• Issues, installs and maintains assets and asset list. Scans and monitors existing assets to maintain the ICT asset estate, manages hardware purchasing in line with standard procedures.
• Undertakes and manages standard testing procedures following updates and config changes and maintains procedures surrounding testing.
• Collects and collates requirements for config and maintenance projects and creates and maintains specification documentation. Diligently logs and feeds back user comments and requirements to shape future development.
• Takes direction from senior team members and actively engages with self-development opportunities within the team. Supervises, supports and mentors junior team members and provides cover for their roles where required.
• Displays a high level of professionalism when dealing with staff and customers.