Retail Customer Service Assistant - Other branches

Your main location will be central Gravesend - (however you will travel to various other sites to cover for colleagues- all within driving distance, paid mileage)

Permanent

Salary: £17,000, if you have banking experience it will increase

Great benefits



DO YOU WORK IN RETAIL?

DO YOU WANT TO BUILD A CAREER IN A GREAT FINANCIAL COMPANY?

DO YOU LIKE VARIETY IN YOUR ROLE AND HAVE ACCESS TO A CAR?

If this sounds like you then please read on……..



We are looking for an experienced Flexible Front facing Customer Service Advisor on behalf of our well-established Financial Services client. Your main location for work in Central Gravesend, however you will be expected to travel to other locations, Maidstone, Medway, Strood, Canterbry, Gillingham. You will access to a car as you may need to cover at short notice.

The ideal candidate will have at least 12 months experience working in a customer facing role, if you have worked in a banking or Financial Services company, this will be a benefit , although this is not essential. You will be expected to provide outstanding Customer Service, ensuring that their reputation is always upheld.

Key Responsibilities

* Maintain and build relationships with customers, both new and existing
* Ensuring a customer centric approach always
* Work to the required SLA's and have an in-depth understanding of internal procedures
* Demonstrate brilliant communication skills both face to face and over the phone
* Adhere to all bank legislations, policy, and procedures
* Process all transactions accurately
* Navigate the internal IT platforms efficiently
* Contribute to the overall team performance by reaching KPI's



Experience and Knowledge required:

* Knowledge of Microsoft Word & Excel (basic)
* Understanding of the Financial Services industry (desirable)
* Great communication & Customer Service skills
* GSCE/GCE qualifications in Maths & English



What's in it for you?

* 28 days annual leave (plus bank holidays)
* Pension contribution of 8% but requires 5% employee contribution
* 50% company funded individual private medical insurance (Bupa)
* Access to a Medical cash plan
* Life Assurance - 4x basic salary
* Access to Perkbox discounts



Working hours:

* Monday to Friday from 0900 - 1700 hours
* Saturday (two a month) from 0900 - 12.30

Please note the hours for the position total 35 on a weekly basis therefore for Saturday's worked, they will receive time back in lieu i.e. a day off during the week.

If you feel you meet the above criteria, please apply online NOW for immediate consideration.

This role is being handled by Lisa Belcher Senior Executive Recruitment Consultant for Pearson Whiffin Recruitment.