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IT Field Engineer

  • c£25k
  • Paddock Wood, Kent
  • 1st Choice Jobs

IT Field Engineer

Location: Paddock Wood

Salary circa £25k


Due to continued growth, we are looking for an experienced IT Field Engineer to join our client's World Class Service Desk Team.

As a Field Engineer, you will primarily responsible for providing onsite technical support to the client base, the role will involve troubleshooting and resolving issues relating to client infrastructure and end-users devices.

Our ideal candidate will be an experienced Technical Field Support Engineer from a Managed Service Provider background. You will be customer-facing, motivated and a natural problem-solver. A passion for IT and providing outstanding customer experience is essential.

Responsibilities of the role:

· Provide onsite 1st/2nd line support to clients

· Onsite Installation work

· Achieve both personal and team Golden KPIs targets such as customer satisfaction

· Working in order of SLA and priority of tickets

· System documentation

What you will need:

· Ideally you will be from a Managed Service background

· Clean driving license

· Great customer service skills

· Positive and passionate about technology

· Good problem-solving skills

· 1st/2nd-Line level experience, with most of O365, MS Desktop (Windows 7, 10), MS Server (2016, 2019), Network and Cabling, MS Office, Antivirus and Printers

Job Offer

40 hours per week - 08:30 - 17:30 Monday to Friday. We need applicants to be flexible and be available to occasionally work additional hours where required to fulfil the demands of their role. In return, a competitive salary is offered and a fun and rewarding environment for you to succeed.

Benefits include:

· Company van

· 25 days holiday

· Your Birthday as a bonus annual leave day

· Staff Bonus

· Dedicated training days with linked salary increase

· Service Desk gamification rewards; from Amazon vouchers to days off work

· Pension scheme

· Dress down Fridays

· Unlimited Free fruit and soft drinks.

· New client introduction bonus payment

· New staff introduction bonus payment

· Quarterly company-funded social events meals out, bowling, etc.

· Weekly anonymous pulse surveys to help them help you

· Free car parking

· Childcare Vouchers

· Perkbox

  • Advertiser: Agency
  • Posted on: 17/01/2022 07:54
  • Reference: VR/03033R