Customer Service Manager - Experienced

JOB OF THE WEEK!

Our clients are looking for an experienced Customer Service Manager you will be looking after a specialist CS team of 9.

If you have experience in this field or more, we would like to hear from you. This role is to start within the next month or so and we are interviewing soon.

You will be providing leadership, direction and motivation to the team of 9 to ensure they consistently deliver the best customer service.

• To understand and satisfy customers’ requirements and exceed their expectation where ever possible.

• To know the company’s products and policies and communicate them to members of staff.

• To Help and support team members to build excellent customer relations.

• Maintain and improve the quality of communication with customers.

• Monitor team performance against the agreed SLA’s.

• Maintaining and improving lead times within the admin and customer care department.

•• • Training and development for team and individuals to deliver high standards of customer service.

For a full job spec, please send your cv in a word document to [email protected]

Or Call Chris Hilton Director on 01732 746622