Company Overview

Burtons Medical Equipment is an established company with over 40 years of industry experience in providing medical equipment into the veterinary and dental sectors.

Design, manufacture, supply and after sales support are all at the forefront of our company ethos to our customers across the UK, Ireland and internationally.

With over 150 employees across the group, we are dedicated and committed to offering our customers excellence in after-sales service support from our experienced teams of Regional Support Engineers, Field based Territory Managers through to our in-house Repair Centre Technicians.

Due to further expansion, Burtons Medical Equipment is recruiting for a new Service Operations Coordinator to join our growing dynamic Service Team.

Role

In summary, the successful applicant will be responsible for the effective planning and coordination of the day-to-day activities undertaken by our Field Service personnel.

Key Responsibilities:

 Responsible for receiving Service Call requests, either verbally or written and processing accordingly, but not limited to: Creating Service Calls on internal management system, assessing priority levels and triaging accordingly then assigning
Service Calls to the appropriate Field Engineer(s)

 Coordinate and continually monitor the progress of each Service Call working in collaboration with the Field Engineer, Regional Support Engineer and Field Territory Manager within that Division to ensure a successful completion.

 Maintain accurate and up-to-date Service Call notes and schedules on internal management system

Continuously communicate with the Customer throughout the Service Call life cycle
 Process the Service Call works orders through to invoice
 Responsible for all service-related administration procedures such as, but not limited to:

Processing all paperwork relating to schedules, parts used, purchase orders, repair orders, returns, credits and installation of new equipment.

Processing Field Engineers weekly stock requests Complete bi-annual Field Engineers stock audit Reconcile various reports on a weekly/monthly basis for delivery to Service Office
Manager and Service Director Create, edit and complete all relevant Service procedures

 Work independently, and as part of the Service Team, under the general guidance and support from the Service Office Manager and Service Director.

Key Skills:

• Excellent verbal and written skills
• Strong planning and organisational skills
• Exceptional attention to detail
• Accomplished Customer Service skills and experience
• Typing and basic computer skills, Excel spreadsheet creation is essential
• Ability to work without the need of supervision
• Accurate, fast, enthusiastic, Customer focused and flexible
• Strong experience in Service Dispatch preferable but not essential


Pay & Benefits:
• Salary dependant on experience, starting at £25,500 PA
• Discretionary monthly bonus scheme
• Countryside-based HQ within walking distance of mainline train station
• Excellent opportunities to train and progress
• 33 holiday days per year (inc. Bank Holidays)
• Contributory pension scheme
• On site car parking
• Staff events, such as the Big Summer Party and awards Scheme
If you are interested in this role and believe you have the right skill set, please contact Lorraine by clicking the apply button below.