Based: Dartford, Kent
Salary Range: Depending on experience
Working hours: Monday – Friday 8:30am to 5:30pm

Sports Directory is a dynamic sports company selling quality sports equipment to schools & local authorities across the UK. We are looking for a sales/customer service administrator.

The ideal candidate would have:

• At Least 12 month experience in a sales environment
• Strong customer services skills
• Good communication skills
• Ability to priorities workload and meet deadlines
• Ability to work as a team

Main Duties

• Answering of incoming calls
• Dealing with customer returns and issuing credit notes
• Answering online web chat and dealing with queries
• Chasing supplier's for delivery dates and respond to queries
• Processing and preparing customer orders
• Processing and submitting purchase orders
• Opening of incoming post and distributing accordingly
• Dealing and assisting with other members of staff to resolve customer queries ensuring all correspondence either verbally or written is
politely portrayed
• Preparing quotations to be reviewed before submitting
• Queried sales order to be chased daily
• Courier claims to be done on a daily basis for late and non deliveries
• Filing of all customer orders (must be completed at the end of each day)
• Work closely with other areas of the business
• Any other duties as and when the business requires

Ideally looking for someone who is not easily flustered, not afraid of hard work and flexible enough to cope with a large amount of work all at once, while maintaining a good sense of humor.

If you meet the above specification, please submit an up-to-date CV along with salary expectation and availability.