Operational Support (Administrator)

Swale Heating are one of the biggest and most recognised heating specialists in Kent.  We have been operating since 1972 - meeting the heating needs of the South East of England. We are trusted by our customers to keep them safe and warm, every day of the year.

We are currently looking to recruit an experienced Administrator to be based in in our Head Office in Sittingbourne, Kent.

This is a fantastic opportunity to work with the largest independently owned heating company in Kent. If you're looking to work for a positive and forward-thinking company, then this is the role for you!

Benefits:

We offer a competitive salary and benefits which includes pension, 20 days annual leave increasing to 25 with length of service, holiday buy and sell scheme, long service award, paid leave for volunteering, employee discount shopping/travel/cinema scheme, discounted healthcare scheme and employee wellbeing programmes. We also provide a challenging yet rewarding work environment with opportunities for career development.

Purpose of the role:

We are seeking experienced applicants who have accurate administration skills, excellent organisational skills, exceptional communication skills and who can work well in a team. This role would suit a confident individual who likes a challenge and enjoys a varied position.

Working closely with your Operational Planner, you will proactively manage the administration process that is required to maintain a high level of customer service.  You would be working alongside and taking direction from your Planner to check that all engineers have dispatched and are ready for their day on time. You will check the previous day’s work, ensuring there are no outstanding works from the day before as well as making outbound phone calls to customers to make appointments.

You will help create a winning team that is complimented on its high quality of work, customer service excellence and efficiency.

Essential Qualifications & Experience:

Experience in office administration of at least 3 years
5 GCSEs A-C or equivalent or able to show appropriate competence at this level
Call handling experience
Excellent communication skills, active listening and transferring of information
Intermediate IT Skills including MS Word, Excel, Email, Internet
Ability to learn inhouse IT database system

Key Tasks include but are not limited to:

To assist with administration tasks ensuring outstanding levels are maintained and escalated where required.
To help support the Planner ensuring appointments are completed in accordance with the contractual requirements within your area, meeting all Service Level Agreements.
To maintain the highest level of customer service by ensuring customers are kept up to date with their appointment.
Support your team in all activities to achieve / surpass our service delivery across the board in all areas.
Ensure that all daily tasks are completed.

Behavioural Competencies:

Communication
Customer focus
Contribute to team success
Quality Orientation
Managing work and time utilisation

Location & Travel:

This role is based in our Head Office in Sittingbourne. 

Hours of work: 37.5 hours per week Monday to Sunday on a shift rota basis (Remote working is potentially available)

If you require further information on the position, please contact the recruitment team on 01795 513999.

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

By applying for this position, you agree to our Terms and Conditions and Privacy Policy located on the Swale Heating website.