2gether Support Solutions provides facilities, property, procurement and professional services to the East Kent Hospitals University NHS Foundation Trust. We are a wholly owned subsidiary of the Trust, which is one of the largest in the UK.

At 2gether Support Solutions, we put customer service and quality at the heart of all that we do. We have strong social enterprise principles and the profits we make go back into supporting our staff, improving services for patients, and other community activities in east Kent.



Parking and Vehicle Attendant

William Harvey Hospital, Ashford, Kent

37.5 hours per week (Monday to Friday, with occasional weekend work)

£18,184 per annum



Are you at your happiest being out and about talking to people? Are you proactive and enjoy helping people? Then this might be the role for you!



We are looking for a Parking and Vehicle Attendant to join our team based at the William Harvey Hospital, Ashford.

This varied role involves being responsible for the day-to-day operation of the Trust car parks and associated equipment, ensuring the safety of all users, and compliance with payment systems and policies.


Other duties include:

· Providing a courteous and informative service to any customers (patients, visitors, staff) who require assistance or have any queries, including directions around the site

· Monitoring and maintaining barrier devices and pay machines, involving planned preventative maintenance, diagnostic checks and investigation, and first-line trouble-shooting of hardware issues

· Supporting with the sales of parking permits, ensuring an excellent level of customer service and being responsible for cash management

· Undertaking patrols on site to detect and deal with occasions of non-compliance, using judgement and real-time awareness of activity and pressures on the site to take appropriate action


The ideal candidate will have:

· Previous or current work experience in a customer service or customer-facing role

· The ability to communicate clearly with a variety of audiences

· A clean and valid driving licence, with access to their own vehicle

· The ability to deal with high-pressure situations in a calm and professional manner

· Excellent customer service skills

You must be proactive and happy to be outside working in all weathers.


It would be advantageous if you have prior experience working within an enforcement role


Why work for us?

We offer a range of excellent benefits including:

· The opportunity to buy or sell up to 10 days annual leave each year

· Training and Development opportunities, including the opportunity to complete your Functional Skills qualifications in Maths and English.

· Career progression

· Discount in selected high street retailers

· Onsite childcare facilities (QEQM, WHH, KCH)

· Cycle to work Scheme

Please note that this role is exempt from the Rehabilitation of Offenders Act 1974. 2gether are therefore legally entitled to ask applicants for details of all convictions, irrespective of whether they are spent or unspent under the Act. You will be asked to complete a confidential declaration in relation to any convictions, cautions, reprimands and final warnings, as well as a criminal record check via the Disclosure and Barring Service (DBS), if appropriate for the role you are applying for.

Whilst 2gether will consider applications from those with prior spent or unspent convictions, 2gether reserves the right to rescind any offer of employment or terminate appointment on the basis of the content of the above if relevant to the role and following an assessment process. 2gether also holds the right to withdraw an offer of employment where a candidate is unable to satisfactorily meet the requirements of the pre-employment checks and employment policies.

2gether Support Solutions is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Please note your application will be processed through our applicant tracking system (TRAC). We endeavour to respond to all applications within two working days of the vacancy closing date